{"id":6457,"date":"2024-06-21T14:22:23","date_gmt":"2024-06-21T19:22:23","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6457"},"modified":"2024-06-21T14:22:23","modified_gmt":"2024-06-21T19:22:23","slug":"tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/","title":{"rendered":"Tech Talks: Contact center AI solution can automate over 80% of customer queries"},"content":{"rendered":"<p data-renderer-start-pos=\"374\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6458\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai-300x185.jpg\" alt=\"Close up of a person typing on a laptop. An overlay hovering over the keyboard shows a chat window labeled &quot;AI.&quot; \" width=\"300\" height=\"185\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai-300x185.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai-1024x633.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai-768x474.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai-1536x949.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai-2048x1265.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai-200x124.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"645\">A trampoline park operator with 77 locations wanted to efficiently respond to people calling to make reservations for birthday parties and other events. The business deployed a conversational <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" href=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">artificial intelligence<\/a> solution from our portfolio to efficiently field customer inquiries.<\/p>\n<p>The intelligent virtual assistant (IVA) powered by <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/blog\/10-notable-business-use-cases-for-generative-ai\/\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/10-notable-business-use-cases-for-generative-ai\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">generative AI<\/a> books events and adds them to the company\u2019s calendar automatically. On top of that, the AI sends the customer a PCI-compliant SMS message about paying the deposit and signing a release form. After scheduling the event, the AI solution also offers the client a 20 percent discount on annual park membership.<\/p>\n<p>That\u2019s just one example of how a conversational AI solution can enhance customer service and handle routine tasks. If you want to deliver better <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">customer and employee experiences<\/a> (CX and EX) while minimizing the workload for your agents, you should consider deploying AI in your contact center.<\/p>\n<h2>Contact center AI: Key capabilities and benefits<\/h2>\n<p>This contact center AI solution makes life easier for your agents while improving customer service. Notable features and advantages include the following:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"1811\">24\/7 omnichannel support capabilities<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1852\">Automatically responds to over 80 percent of customer inquiries<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1919\">Conversational AI backed by pre-trained large language models (LLM)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1990\">Option to overlay your existing <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS) <\/a>platform<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2071\">Intelligent information collection across channels to support smart routing<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2150\">New self-service options through IVAs<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2191\">Agent desktop interface<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2218\">AI agent assistant<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2240\">Inbound routing and queuing to match customers with the best agent<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2310\">Tailored outbound campaigns<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2341\">Our team of <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors <\/a>is here to help if you want to explore contact center AI solutions for your business. We have over 20 years of telecom and IT experience and partner with various AI suppliers. With the latest market data and a tool that generates objective comparison matrices in minutes, our advisors can rapidly narrow your options to the top 3 that align with your unique needs and goals.<\/p>\n<p data-renderer-start-pos=\"2750\">Start by calling 877-599-3999 or emailing <a class=\"cc-1rn59kg\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6458,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Contact center AI enhances customer, agent experiences<\/title>\n<meta name=\"description\" content=\"With the right contact center AI solution, you can automatically respond to 80 percent of queries and improve customer and agent experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center AI enhances customer, agent experiences\" \/>\n<meta property=\"og:description\" content=\"With the right contact center AI solution, you can automatically respond to 80 percent of queries and improve customer and agent experiences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-21T19:22:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2203\" \/>\n\t<meta property=\"og:image:height\" content=\"1361\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Steve Melchiorre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Steve Melchiorre\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\"},\"author\":{\"name\":\"Steve Melchiorre\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\"},\"headline\":\"Tech Talks: Contact center AI solution can automate over 80% of customer queries\",\"datePublished\":\"2024-06-21T19:22:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\"},\"wordCount\":378,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg\",\"articleSection\":[\"Tech Talks with the CEO\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\",\"name\":\"Contact center AI enhances customer, agent experiences\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg\",\"datePublished\":\"2024-06-21T19:22:23+00:00\",\"author\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\"},\"description\":\"With the right contact center AI solution, you can automatically respond to 80 percent of queries and improve customer and agent experiences.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg\",\"contentUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg\",\"width\":2203,\"height\":1361,\"caption\":\"Close up of a person typing on a laptop. An overlay hovering over the keyboard shows a chat window labeled \\\"AI.\\\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.stratospherenetworks.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tech Talks: Contact center AI solution can automate over 80% of customer queries\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/\",\"name\":\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\",\"description\":\"The Stratosphere Networks IT Support blog offering IT Support Services information.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\",\"name\":\"Steve Melchiorre\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g\",\"caption\":\"Steve Melchiorre\"},\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/author\/stevemelchiorre\/\"}]}<\/script>","yoast_head_json":{"title":"Contact center AI enhances customer, agent experiences","description":"With the right contact center AI solution, you can automatically respond to 80 percent of queries and improve customer and agent experiences.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/","og_locale":"en_US","og_type":"article","og_title":"Contact center AI enhances customer, agent experiences","og_description":"With the right contact center AI solution, you can automatically respond to 80 percent of queries and improve customer and agent experiences.","og_url":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/","og_site_name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","article_published_time":"2024-06-21T19:22:23+00:00","og_image":[{"width":2203,"height":1361,"url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg","type":"image\/jpeg"}],"author":"Steve Melchiorre","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Steve Melchiorre","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#article","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/"},"author":{"name":"Steve Melchiorre","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e"},"headline":"Tech Talks: Contact center AI solution can automate over 80% of customer queries","datePublished":"2024-06-21T19:22:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/"},"wordCount":378,"commentCount":0,"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg","articleSection":["Tech Talks with the CEO"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/","url":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/","name":"Contact center AI enhances customer, agent experiences","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage"},"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg","datePublished":"2024-06-21T19:22:23+00:00","author":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e"},"description":"With the right contact center AI solution, you can automatically respond to 80 percent of queries and improve customer and agent experiences.","breadcrumb":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#primaryimage","url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg","contentUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/person-at-laptop-chatting-with-ai.jpg","width":2203,"height":1361,"caption":"Close up of a person typing on a laptop. An overlay hovering over the keyboard shows a chat window labeled \"AI.\""},{"@type":"BreadcrumbList","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-automate-over-80-of-customer-queries\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.stratospherenetworks.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Tech Talks: Contact center AI solution can automate over 80% of customer queries"}]},{"@type":"WebSite","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website","url":"https:\/\/www.stratospherenetworks.com\/blog\/","name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","description":"The Stratosphere Networks IT Support blog offering IT Support Services information.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e","name":"Steve Melchiorre","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g","caption":"Steve Melchiorre"},"url":"https:\/\/www.stratospherenetworks.com\/blog\/author\/stevemelchiorre\/"}]}},"_links":{"self":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/comments?post=6457"}],"version-history":[{"count":2,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6457\/revisions"}],"predecessor-version":[{"id":6460,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6457\/revisions\/6460"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media\/6458"}],"wp:attachment":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media?parent=6457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/categories?post=6457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/tags?post=6457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}