{"id":6480,"date":"2024-06-27T17:02:21","date_gmt":"2024-06-27T22:02:21","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6480"},"modified":"2024-06-27T17:02:21","modified_gmt":"2024-06-27T22:02:21","slug":"tech-talks-cloud-contact-center-solution-drives-10-point-net-promoter-score-boost","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-drives-10-point-net-promoter-score-boost\/","title":{"rendered":"Tech Talks: Cloud contact center solution drives 10-point net promoter score boost"},"content":{"rendered":"<p data-renderer-start-pos=\"362\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6481\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/customer-satisfaction-dial-stock-photo-300x183.jpg\" alt=\"Against a dark background, a person holds their hand out, palm up. Above their palm there is a dial that goes from red to yellow to green, with a range of one to five stars. The red section has a frowny face in it and the green has a smiley face, representing customer satisfcation.\" width=\"300\" height=\"183\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/customer-satisfaction-dial-stock-photo-300x183.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/customer-satisfaction-dial-stock-photo-1024x625.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/customer-satisfaction-dial-stock-photo-768x469.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/customer-satisfaction-dial-stock-photo-1536x938.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/customer-satisfaction-dial-stock-photo-2048x1251.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/customer-satisfaction-dial-stock-photo-200x122.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"633\">A global insurance provider wanted a contact center solution that didn\u2019t require support from an advanced IT team, had an interactive voice response (IVR) system capable of adapting to meet evolving business and client needs, and was intuitive for agents and supervisors.<\/p>\n<p>A <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS)<\/a> platform in our portfolio satisfied all those requirements. This omnichannel cloud contact center solution increased efficiency and enhanced <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">customer experiences (CX)<\/a> for the business with an <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" href=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">AI-powered<\/a> IVR that intelligently routes clients to the right help lines, utilizes natural language processing to respond to requests, and allows callers to resolve queries via self-service. It also integrates with the company\u2019s Salesforce <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/blog\/top-4-customer-relationship-management-software-myths-you-need-to-stop-believing\/\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/top-4-customer-relationship-management-software-myths-you-need-to-stop-believing\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">CRM<\/a>.<\/p>\n<p>With the new contact center platform in place, the insurance provider has experienced a 42 percent reduction in IVR navigation time and a 10 percent increase in customer service team work capacity. Additionally, over the course of two years, the solution drove a 10-point increase in customer net promoter score (NPS) from 34 to 44.<\/p>\n<p>If you want to increase efficiency and enhance experiences, this contact center solution could make a significant difference for your business.<\/p>\n<h2>Cloud contact center solution: Key capabilities and benefits<\/h2>\n<p>This omnichannel cloud contact center software is built with small and midsize businesses in mind. It\u2019s customizable and affordable, enabling organizations of all sizes to deliver incredible experiences. Notable features include but are not limited to the following:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2197\">Accessibility from anywhere<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2228\">Call monitoring<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2247\">Customized contact scripts<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2277\">Real-time analytics<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2300\">Voice, social media, WhatsApp, chat, and email communications<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2365\">Queue callback<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2384\">Customer satisfaction surveys<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2417\">Multiple outbound campaigns for different databases<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2473\">Key differentiators for this offering include the following:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2538\">Intuitive interface<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2561\">Flexible billing<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2581\">Automation for enhanced efficiency<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2619\">Capable of meeting the needs of businesses of all sizes<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2678\">White glove implementation and support services<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2729\">Budget-friendly without compromising quality<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2778\">Our team of <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors <\/a>can help you explore contact center solution options. With over 20 years of IT solution and telecom experience, we\u2019ve identified and deployed ideal CCaaS and AI solutions to enhance contact center operations for numerous clients. We leverage our expertise along with the latest market data, partnerships with leading suppliers, and a tool that rapidly generates objective comparison matrices to efficiently pinpoint products that align with your needs and goals.<\/p>\n<p data-renderer-start-pos=\"3275\">Get started by calling 877-599-3999 or emailing <a class=\"cc-1rn59kg\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-drives-10-point-net-promoter-score-boost\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6481,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6480","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Cloud contact center platform boosts net promoter score 10 points<\/title>\n<meta name=\"description\" content=\"Deliver better customer experiences with a cloud contact center solution built with small and midsize businesses in mind.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-drives-10-point-net-promoter-score-boost\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cloud contact center platform boosts net promoter score 10 points\" \/>\n<meta property=\"og:description\" content=\"Deliver better customer experiences with a cloud contact center solution built with small and midsize businesses in mind.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-drives-10-point-net-promoter-score-boost\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - 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