{"id":6607,"date":"2024-10-01T10:08:04","date_gmt":"2024-10-01T15:08:04","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6607"},"modified":"2024-10-01T10:08:04","modified_gmt":"2024-10-01T15:08:04","slug":"tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/","title":{"rendered":"Tech Talks: Reduce inbound calls by 50% with AI-powered CCaaS"},"content":{"rendered":"<p data-renderer-start-pos=\"388\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6608\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-300x201.jpg\" alt=\"Close up of a person using a smartphone with a glowing blue robot icon hovering above the screen along with text that reads &quot;Contact Us.&quot;\" width=\"300\" height=\"201\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-300x201.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-1024x686.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-768x515.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-1536x1029.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-2048x1372.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-200x134.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p>A power company in the U.K. that serves two of Europe\u2019s most populated regions wanted to deliver better customer support during disruptions. The electricity provider\u2019s contact centers handle huge volumes of contacts from customers seeking updates when outages occur. To deliver better <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">customer experiences (CX)<\/a>, the company deployed a <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS)<\/a> solution in our portfolio.<\/p>\n<p>This CCaaS platform\u2019s scalability allows the power company to handle extreme increases in demand (over 1,000 percent) during outrages. Additionally, the solution includes proactive SMS messaging capabilities to keep clients informed, and artificial intelligence and automation allow 93 percent of customers to self-serve. Subsequently, the company experienced a 50 percent reduction in repeat callers and achieved a customer satisfaction (CSAT) score of 93 percent.<\/p>\n<p>If you want to increase contact center productivity and efficiency while improving CX, this CCaaS platform could be the solution for you. Here\u2019s some vital information to consider before you move forward with a purchase.<\/p>\n<h2>AI-powered Contact Center as a Service (CCaaS): Key features and benefits<\/h2>\n<p>This cloud contact center solution is designed specifically to handle high volumes of customer inquiries. Call center agents can deliver outstanding service from any device at any time with this CCaaS platform.<\/p>\n<p>Notable features, benefits and differentiators include<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2095\">Omnichannel communications<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2125\">Intelligent skills-based routing<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2161\">99.999 percent reliability<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2192\">AI-powered self-service options<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2227\">Limitless scalability<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2252\">Custom integrations<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2275\">Secure payment system<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2301\">This CCaaS solution is well-suited for businesses with complex integration requirements and in need of bespoke customizations. Additionally, you have the option to purchase it bundled with unified communications and a customer relationship management (CRM) platform to create an end-to-end CX suite.<\/p>\n<p data-renderer-start-pos=\"2604\">Our <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors<\/a> would be happy to help if you want to explore CCaaS and AI solutions to enhance your contact center operations. We have extensive contact center solution experience and partner with leading suppliers in the CCaaS marketplace. Our portfolio includes a wide range of best-in-class offerings, including CCaaS, business process outsourcing (BPO), omnichannel communications, AI, <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/managed-contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/managed-contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">managed CCaaS<\/a>, and CCaaS consulting.<\/p>\n<p>On top of that, we can utilize an advanced tool to instantly generate detailed comparison matrices, streamlining the process of identifying the best option for your business. Why spend valuable hours navigating complex marketplaces when we\u2019ve already done the homework for you?<\/p>\n<p data-renderer-start-pos=\"3322\">Connect with our advisors today by calling 877-599-3999 or emailing <a class=\"cc-1rn59kg\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>. You can also jumpstart your search for the best contact center solutions by completing our quick <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/ccaas-assessment.html\" href=\"https:\/\/www.stratospherenetworks.com\/ccaas-assessment.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">CCaaS assessment<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":3391,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6607","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>CCaaS solution cuts inbound calls in half with AI<\/title>\n<meta name=\"description\" content=\"This Contact Center as a Service (CCaaS) solution utilizes artificial intelligence and automation to add self-service options.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CCaaS solution cuts inbound calls in half with AI\" \/>\n<meta property=\"og:description\" content=\"This Contact Center as a Service (CCaaS) solution utilizes artificial intelligence and automation to add self-service options.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-01T15:08:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-300x201.jpg\" \/>\n<meta name=\"author\" content=\"Steve Melchiorre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Steve Melchiorre\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\"},\"author\":{\"name\":\"Steve Melchiorre\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\"},\"headline\":\"Tech Talks: Reduce inbound calls by 50% with AI-powered CCaaS\",\"datePublished\":\"2024-10-01T15:08:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\"},\"wordCount\":459,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png\",\"articleSection\":[\"Tech Talks with the CEO\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\",\"name\":\"CCaaS solution cuts inbound calls in half with AI\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png\",\"datePublished\":\"2024-10-01T15:08:04+00:00\",\"author\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\"},\"description\":\"This Contact Center as a Service (CCaaS) solution utilizes artificial intelligence and automation to add self-service options.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png\",\"contentUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png\",\"width\":1024,\"height\":1024},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.stratospherenetworks.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tech Talks: Reduce inbound calls by 50% with AI-powered CCaaS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/\",\"name\":\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\",\"description\":\"The Stratosphere Networks IT Support blog offering IT Support Services information.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\",\"name\":\"Steve Melchiorre\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g\",\"caption\":\"Steve Melchiorre\"},\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/author\/stevemelchiorre\/\"}]}<\/script>","yoast_head_json":{"title":"CCaaS solution cuts inbound calls in half with AI","description":"This Contact Center as a Service (CCaaS) solution utilizes artificial intelligence and automation to add self-service options.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/","og_locale":"en_US","og_type":"article","og_title":"CCaaS solution cuts inbound calls in half with AI","og_description":"This Contact Center as a Service (CCaaS) solution utilizes artificial intelligence and automation to add self-service options.","og_url":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/","og_site_name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","article_published_time":"2024-10-01T15:08:04+00:00","og_image":[{"url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/10\/AI-contact-us-concept-300x201.jpg","type":"","width":"","height":""}],"author":"Steve Melchiorre","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Steve Melchiorre","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#article","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/"},"author":{"name":"Steve Melchiorre","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e"},"headline":"Tech Talks: Reduce inbound calls by 50% with AI-powered CCaaS","datePublished":"2024-10-01T15:08:04+00:00","mainEntityOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/"},"wordCount":459,"commentCount":0,"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png","articleSection":["Tech Talks with the CEO"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/","url":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/","name":"CCaaS solution cuts inbound calls in half with AI","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage"},"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png","datePublished":"2024-10-01T15:08:04+00:00","author":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e"},"description":"This Contact Center as a Service (CCaaS) solution utilizes artificial intelligence and automation to add self-service options.","breadcrumb":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#primaryimage","url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png","contentUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png","width":1024,"height":1024},{"@type":"BreadcrumbList","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-inbound-calls-by-50-with-ai-powered-ccaas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.stratospherenetworks.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Tech Talks: Reduce inbound calls by 50% with AI-powered CCaaS"}]},{"@type":"WebSite","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website","url":"https:\/\/www.stratospherenetworks.com\/blog\/","name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","description":"The Stratosphere Networks IT Support blog offering IT Support Services information.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e","name":"Steve Melchiorre","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g","caption":"Steve Melchiorre"},"url":"https:\/\/www.stratospherenetworks.com\/blog\/author\/stevemelchiorre\/"}]}},"_links":{"self":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/comments?post=6607"}],"version-history":[{"count":2,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6607\/revisions"}],"predecessor-version":[{"id":6610,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6607\/revisions\/6610"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media\/3391"}],"wp:attachment":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media?parent=6607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/categories?post=6607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/tags?post=6607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}