{"id":6764,"date":"2025-02-25T10:00:18","date_gmt":"2025-02-25T15:00:18","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6764"},"modified":"2025-02-25T10:00:18","modified_gmt":"2025-02-25T15:00:18","slug":"tech-talks-ai-powered-cloud-contact-center-solution-connects-customers-with-agents-in-seconds","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-cloud-contact-center-solution-connects-customers-with-agents-in-seconds\/","title":{"rendered":"Tech Talks: AI-powered cloud contact center solution connects customers with agents in seconds"},"content":{"rendered":"<p data-renderer-start-pos=\"364\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6765\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-300x170.jpg\" alt=\"Glowing orb with a call center headset surrounded by a circle of icons representing people, email and cloud communications.\" width=\"300\" height=\"170\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-300x170.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-1024x580.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-768x435.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-1536x870.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-2048x1160.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-200x113.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"635\">A company specializing in designing and constructing prefabricated houses wanted to achieve seamless communication with customers. Prospective buyers wanted to get in touch with advisors fast. To efficiently route requests for information to the right employees, the housing provider implemented a cloud contact center offering from our portfolio.<\/p>\n<p>When a customer asks for advice on the company\u2019s website, this omnichannel <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS)<\/a> solution connects them with an advisor in their area within 45 seconds. The cloud contact center platform also integrates with the housing provider\u2019s customer relationship management (CRM) solution, supporting highly personalized customer service and automatic lead tracking. On top of that, the CCaaS offering has various <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" href=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">AI features<\/a> to streamline processes (e.g., generating call summaries and assisting agents in responding rapidly to queries by accessing a company-specific knowledge database).<\/p>\n<p>If you want to boost productivity in your call center while supporting better employee and customer experiences (<a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">EX and CX<\/a>), you should explore whether this cloud contact center solution could benefit your business.<\/p>\n<h2>AI-powered cloud contact center solution: Notable features and benefits<\/h2>\n<p>This cloud contact center solution was designed with the future of CX in mind. It\u2019s built to support fast and personalized service across various communication channels while making work easier and less tedious for agents.<\/p>\n<p data-renderer-start-pos=\"2120\">Key features and advantages include but are not limited to<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2183\">Outbound dialer options (progressive or preview)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2235\">Co-browsing with personally identifiable information (PII) masking<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2305\">Customizable data retention and localization options (including PII redaction from recordings)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2404\">Conversational AI agent with knowledge base integration<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2463\">Workforce management features (forecasting, scheduling and intraday management)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2546\">Quality management functionality (interaction recording, speech\/keyword analytics, auto coaching)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2648\">Global availability with 2 deployment options (bring your own carrier or native)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2733\">Flexible plans and pricing with the option to mix and match some types of licenses<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2820\">Integration with PCI Pal for secure payments<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2869\">Application framework that allows developers to build integrations for third-party web apps<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2964\">CRM plugins (ServiceNow, Zendesk, Hubspot, Dynamics 365, and Salesforce)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3041\">Dynamic dashboard with key indicator tracking across all customer interactions<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3124\">AI assistant for agents that summarizes conversations, generates post-call tasks and supports speech analytics<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3238\">AI expert assistant that retrieves info from CRMs, suggests best responses and drafts post-engagement summaries<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3354\">AI virtual agent for self-service<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"3392\">Our trusted <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors<\/a> are here to help if you want to explore your CCaaS options. With over 20 years of IT and telecom experience, partnerships with leading suppliers, and the latest market data, we can rapidly narrow your options from dozens to the top 3 that align with your requirements. Additionally, our advisors can utilize an advanced decision-making tool to instantly generate detailed matrices, making it easy to compare and choose the best solution.<\/p>\n<p>Take the first step toward better CX by calling 877-599-3999 or emailing <a class=\"cc-1rn59kg\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>. You can also take a few minutes to jumpstart your search for top cloud contact center solutions with this <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/ccaas-assessment.html\" href=\"https:\/\/www.stratospherenetworks.com\/ccaas-assessment.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">free CCaaS assessment<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-cloud-contact-center-solution-connects-customers-with-agents-in-seconds\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6765,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6764","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Cloud contact center solution supports standout CX<\/title>\n<meta name=\"description\" content=\"This cloud contact center solution utilizes artificial intelligence to make life easier for agents and customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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