{"id":6777,"date":"2025-03-06T12:20:17","date_gmt":"2025-03-06T17:20:17","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6777"},"modified":"2025-03-06T12:20:17","modified_gmt":"2025-03-06T17:20:17","slug":"ringcentral-vs-zoom-find-your-ideal-ccaas-solution","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/","title":{"rendered":"RingCentral vs. Zoom: Find your ideal CCaaS solution"},"content":{"rendered":"

\"\"The Contact Center as a Service (CCaaS)<\/a> marketplace can be overwhelming. With so many options available and the rankings constantly shifting, you might worry that you\u2019ll choose a cloud contact center offering only to regret it later.<\/p>\n

That\u2019s where we come in. With decades of IT and telecom experience, Stratosphere Networks can help you determine which CCaaS provider makes the most sense for your business. Our trusted technology advisors<\/a> have extensive experience helping companies of all sizes and across all industries find best-in-class cloud contact center solutions. We leverage our partnerships with leading suppliers, the latest marketplace data, and our decades of IT and telecom experience to support you in making the best possible choice based on your needs and goals.<\/p>\n

One key way that we add value for our clients is by utilizing an advanced decision-making tool to instantly generate detailed comparison matrices illustrating how different products stack up side-by-side. This simplifies the process of identifying the best option.<\/p>\n

In our previous \u201cversus\u201d blog entries<\/a>, we compared Unified Communications as a Service (UCaaS)<\/a> offerings from leading suppliers. This blog entry covers how RingCentral compares with Zoom as a CCaaS supplier.<\/p>\n

Before you review the matrix, here\u2019s some essential background info to consider about each provider.<\/p>\n

CCaaS profile: RingCentral<\/h2>\n

Headquartered in Belmont, CA, RingCentral<\/a> has delivered high-quality business communication solutions since 1999. This leader in the UCaaS and CCaaS space has a presence in more than 45 countries and territories and serves businesses of all sizes globally, including those in healthcare, education, retail, and high-tech, among other industries.<\/p>\n

RingCentral\u2019s AI-powered<\/a> contact center solution is easy to deploy and use. It improves both employee and customer experiences (EX and CX<\/a>) with omnichannel communication capabilities, real-time AI agent coaching and assistance, automated quality assurance and a comprehensive CX toolset.<\/p>\n

Call center managers and supervisors can coach agents with monitor, whisper, barge-in and take over options. Additionally, RingCentral promotes better performance with live reporting dashboards and AI-powered customer interaction analysis.<\/p>\n

CCaaS profile: Zoom<\/h2>\n

Based in San Jose, CA, Zoom<\/a> has provided outstanding communication solutions since 2011 and surged in popularity in 2020, when everyone needed an intuitive tool for remote work and distanced socializing. This supplier has a presence in over 40 countries and territories and serves organizations worldwide across industries such as education, financial services, government, healthcare and retail, among others.<\/p>\n

Zoom Contact Center is an evolving product designed to deliver seamless and highly personalized customer service. It allows you to serve customers on all channels and resolve inquiries 24\/7 through a conversational AI chatbot.<\/p>\n

Additionally, Zoom Contact Center includes real-time AI assistance for agents, streamlined scheduling, and coaching insights from each customer interaction. The solution utilizes AI to enhance CX and EX with queue simplification, reduced hold times, intelligent routing and the automation of repetitive tasks. On top of that, the platform offers insights into trending topics, CSAT and the root of complaints to support proactive improvement.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Provider<\/b><\/td>\nRingCentral<\/td>\nZoom<\/td>\n<\/tr>\n
HQ<\/b><\/td>\nBelmont, CA<\/td>\nSan Jose, CA<\/td>\n<\/tr>\n
# of Employees<\/b><\/td>\n6,000<\/td>\n7,000<\/td>\n<\/tr>\n
Public \/ Private<\/b><\/td>\nPublic: RNG<\/td>\nPublic: ZM<\/td>\n<\/tr>\n
Platform<\/b><\/td>\nNative<\/td>\nNative<\/td>\n<\/tr>\n
Published Uptime SLA<\/b><\/td>\n99.999%<\/td>\n99.999%<\/td>\n<\/tr>\n
Sold Standalone?<\/b><\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Minimum Seat Count \/ MRC<\/b><\/td>\n5 seats<\/td>\nno minimum<\/td>\n<\/tr>\n
Largest Deployment<\/b><\/td>\nAvailable Upon Request<\/td>\n2,000 seats<\/td>\n<\/tr>\n
Available Pricing Models<\/b><\/td>\nConcurrent Agent
\nPer Agent<\/td>\n		Concurrent Agent
\nPer Agent<\/td>\n<\/tr>\n
Usage Billing<\/b><\/td>\nUnlimited inbound local and LD. manual outbound. Outbound Dialer is billed in 6 second increments<\/td>\nround up to next full minute<\/td>\n<\/tr>\n
Ports \/ Call Paths<\/b><\/td>\nunlimited<\/td>\nunlimited<\/td>\n<\/tr>\n
Proprietary Cloud PBX Option Available<\/b><\/td>\nyes<\/td>\nyes<\/td>\n<\/tr>\n
UCaaS Resellers<\/b><\/td>\nno<\/td>\nNTT<\/td>\n<\/tr>\n
Key Acquisitions<\/b><\/td>\nConnect First, Dimelo<\/td>\nSolvvy (Conversational Al)<\/td>\n<\/tr>\n
Primary Datacenters<\/b><\/td>\nAPAC:<\/b> Singapore
\nAustralia:<\/b> Melbourne, Sydney
\nCanada:<\/b> Toronto
\nEurope:<\/b> Frankfurt, Munich
\nLatin America:<\/b> S\u00e3o Paulo
\nUnited Kingdom:<\/b> London, Manchester
\nUnited States:<\/b> Dallas, Los AngelesRingCentral RingCX leverages public cloud (AWS for application services) and private cloud (Equinix and others for media, PSTIN POPS)<\/td>\n		APAC:<\/b> Hong Kong, Osaka, Singapore, Tokyo
\nAustralia:<\/b> Melbourne, Sydney
\nCanada:<\/b> Toronto, Vancouver
\nChina:<\/b> Tianjin
\nEurope:<\/b> Amsterdam, Frankfurt
\nIndia:<\/b> Hyderabad, Mumbai
\nLatin America:<\/b> Queretaro (Mexico), S\u00e3o Paulo
\nUnited States:<\/b> Denver, Newark, New York City, San Jose, VirginiaZoom is hosted on AWS cloud and leverages the global AWS Cloud Footprint<\/td>\n<\/tr>\n
International PSTN Coverage Link<\/b><\/td>\nLocation List<\/td>\nLocation List<\/td>\n<\/tr>\n
BYOC (Bring Your Own Carrier)<\/b><\/td>\nYes
\nAdditional NRC:<\/b> Yes
\nAdditional MRC:<\/b> Yes (if RingCentral supplies the SBC)
\nRedundancy Strategy:<\/b> Customer can forward their carrier numbers to RingCentral numbers as a backup.<\/td>\n		Yes
\nAdditional NRC:<\/b> No
\nAdditional MRC:<\/b> No
\nRedundancy Strategy:<\/b> If BYOC is unavailable, users may still dial out via other trunking. Additionally, BYOC may allow inbound forwarding to alternate destination.<\/td>\n<\/tr>\n
Outbound Dialer Options<\/b><\/td>\nAgentless, Power, Predictive, Preview, Progressive
\nTCPA Compliant Option Available<\/td>\n		Agentless, Power, Predictive, Preview, Progressive
\nTCPA Compliant Option Available<\/td>\n<\/tr>\n
Digital Outreach \/ Proactive Engagement<\/b><\/td>\nSMS, RCS, Chat, Mobile App<\/td>\nSMS, MMS, Email, Chat<\/td>\n<\/tr>\n
SMS Codes Available<\/b><\/td>\nLocal 10 Digit, Toll-Free, International Coverage (US\/Canada only)<\/td>\nLocal 10 Digit, Toll-Free, International Coverage (US\/Canada only; others ICB)<\/td>\n<\/tr>\n
Queue Callback<\/b><\/td>\nAgent First, Customer First, Hold Place in Queue<\/td>\nAgent First, Customer First, Hold Place in Queue. Scheduled Callback<\/td>\n<\/tr>\n
Mobile App Available?<\/b><\/td>\nn\/a<\/td>\nn\/a<\/td>\n<\/tr>\n
Inbound Digital Channels \/ Features<\/b><\/td>\nChat (Agent), Co-browse, Email, Fax (via Email), MMS, SMS, Social Media, Video<\/td>\nChat (Agent), Email, MMS, SMS, Social Media, Video, Work Item Routing
\nThird-Party: Co-browse, Fax<\/td>\n<\/tr>\n
Social Channels<\/b><\/td>\nInbound\/Outbound: Apple Business Chat, Facebook, Instagram, LinkedIn, X (Twitter), WhatsApp, YouTube
\nFull List<\/td>\n		Inbound\/Outbound: Facebook, WhatsApp<\/td>\n<\/tr>\n
Other Features<\/b><\/td>\nAgent Scripts
\nLive Agent Barge\/Take Over Function
\nLive Agent Coaching\/Whisper Function
\nSpeech & Text Analytics
\nSurveys \/ CSAT<\/td>\n		Agent Scripts
\nLive Agent Barge\/Take Over Function
\nLive Agent Coaching\/Whisper Function
\nScreen Recording (third party)
\nSpeech & Text Analytics
\nSurveys \/ CSAT<\/td>\n<\/tr>\n
Native CRM Included<\/b><\/td>\nNo<\/td>\nYes (limited functionality)<\/td>\n<\/tr>\n
Microsoft Teams Certified<\/b><\/td>\nNo<\/td>\nNo<\/td>\n<\/tr>\n
Line of Business App Integrations<\/b><\/td>\nNative:<\/b> Salesforce, ServiceNow, Zendesk
\nThird Party:<\/b> Athena Health, Bullhorn, Cerner, EPIC
\nCustom:<\/b> Halo CRM, Jack Henry, Kustomer, NetSuite, Oracle, SAP, Slack, SugarCRM<\/td>\n		Native:<\/b> Microsoft Dynamics, Salesforce, ServiceNow, Zendesk
\nThird Party:<\/b> Slack, SugarCRM, Zoho
\nCustom:<\/b> Athena Health, Bullhorn, Cerner, EPIC, Freshdesk, HubSpot, Jack Henry, Kustomer, Microsoft Teams, NetSuite, Oracle, SAP<\/td>\n<\/tr>\n
Enterprise App Store<\/b><\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Artificial Intelligence Offering<\/b><\/td>\nNative:<\/b> Al-derived CSAT, Business Insights (Conversation Trends\/Keyword Spotting\/Topic Mining), Post-Interaction Summarization, Quality Assurance Scoring
\nThird Party:<\/b> Chat Bot, Next-Best Action, Real-time Coaching, Sentiment Analysis
\nAdditional Capabilities: RingSense for RingCX add-d-on: Real-time Summaries Post-call summaries and transcriptions, Automated call scoring, Agent Feedback, Coaching Moments, Speech Analytics<\/td>\n		Al-derived CSAT, Business Insights (Conversation Trends\/Keyword Spotting\/Topic Mining), Chat Bot, Knowledge Retrieval, Next-Best Action, Post-Interaction Summarization, Quality Assurance Scoring, Real-time Coaching Sentiment Analysis
\nAdditional Capabilities: Zoom Virtual Agent; Full List<\/td>\n<\/tr>\n
Large Language Model<\/b><\/td>\nLLM:<\/b> Available Upon Request
\nVerticals:<\/b> roadmap
\nBYO AI:<\/b> no
\nOpenAl Integration:<\/b> n\/a<\/td>\n		LLM:<\/b> Anthropic, OpenAI, Zoom
\nVerticals:<\/b> Retail, Technology
\nBYO Al:<\/b> yes
\nOpenAl Integration:<\/b> Zoom’s unique federated approach to generative Al is designed to deliver high quality results by dynamically incorporating Zoom’s artificial intelligence model as well as third-party artificial intelligence models provided by subprocessors, such as OpenAl and Anthropic. With this approach, Al Companion can incorporate innovations in artificial intelligence models while getting the benefits of improved quality and performance.<\/td>\n<\/tr>\n
Routing Options<\/b><\/td>\nAttribute \/ Skill-based Routing, Bullseye Routing, Omni-Channel Queues, Personality Routing, Predictive Routing. Preferred Agent Routing, Priority Routing
\nAdditional Capabilities: Track Routing (routing to off-system numbers, Cloud Routing (destination specific pre-queue logic; e.g. percent allocation across various queues)<\/td>\n		Attribute \/ Skill-based Routing, Bullseye Routing, Omni-Channel Queues, Preferred Agent Routing, Priority Routing<\/td>\n<\/tr>\n
Workforce Engagement (WEM) Offering<\/b><\/td>\nThird-Party (Calabrio)
\nFeatures Include: Gamification, Performance Management, Quality Management (QM), Workforce Management (WFM)<\/td>\n		Proprietary
\nThird-Party (Assembled, Calabrio, CallMiner, Community WFM, Eleveo, Verint)
\nFeatures Include: Gamification, Performance Management, Quality Management (QM), Workforce Management (WFM)<\/td>\n<\/tr>\n
Compliance<\/b><\/td>\nCPNI, FINRA, GDPR, HIPAA, HITRUST, ISO 27001, PCI, SOC 2
\nAdditional Compliances: Full List<\/td>\n		CPNI, CSA, FedRAMP (moderate), FINRA, GDPR, HIPAA, HITRUST, ISO 27001, PCI, SOC 2, SOX
\nAdditional Compliances: Full List<\/td>\n<\/tr>\n
Case Studies<\/b><\/td>\nCase Studies<\/td>\nCase Studies<\/td>\n<\/tr>\n
Top Customer Verticals<\/b><\/td>\nBPO, Finance<\/td>\nEducation, Healthcare, Retail, Wealth Management<\/td>\n<\/tr>\n
On-Site Implementation \/ Training<\/b><\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Implementation Overview<\/b><\/td>\nImplementation Overview<\/td>\nImplementation Overview<\/td>\n<\/tr>\n
Knowledge Base<\/b><\/td>\nNative<\/td>\nIntegrated
\nNative<\/td>\n<\/tr>\n
Downdetector<\/b><\/td>\nDowndetector<\/td>\nDowndetector<\/td>\n<\/tr>\n
Differentiators<\/b><\/td>\nSpecifically tailored for outboundoriented contact centers that require auto, manual and TCPA-compliant dialing
\nActive-Active-Active microservices architecture in AWS with 99.999% uptime SLA
\nNatively integrated with RingCentral Office for presence, directory lookup and back-office communication, single signon with MVP and RingSense, Escalate to RingCentral Video<\/td>\n		Only provider with one client for video meetings, webinars, events, phone, chat, mail, calendar, omni-channel CX suite, WFM, QM, HR, whiteboarding, recording, notes, docs, all with Al Companion.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Download PDF<\/a><\/p>\n

If you want to explore all your CCaaS options, our advisors can efficiently identify the best contact center solution for your business. Start today by calling 877-599-3999 or emailing sales@stratospherenetworks.com<\/a>. You can also jumpstart your search with our free 15-minute assessment<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Contact Center as a Service (CCaaS) marketplace can be overwhelming. With so many options available and the rankings constantly shifting, you might worry that you\u2019ll choose a cloud contact center offering only to regret it later. That\u2019s where we … Read more ><\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":6464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[374],"tags":[],"class_list":["post-6777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-versus"],"yoast_head":"RingCentral vs. Zoom: Contact Center as a Service<\/title>\n<meta name=\"description\" content=\"We delve into RingCentral versus Zoom for Contact Center as a Service (CCaaS) with an objective comparison matrix. Find your ideal cloud contact center solution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral vs. Zoom: Contact Center as a Service\" \/>\n<meta property=\"og:description\" content=\"We delve into RingCentral versus Zoom for Contact Center as a Service (CCaaS) with an objective comparison matrix. Find your ideal cloud contact center solution.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-06T17:20:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2448\" \/>\n\t<meta property=\"og:image:height\" content=\"1224\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Kevin Rubin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevin Rubin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/\"},\"author\":{\"name\":\"Kevin Rubin\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/5e80dcea00878b83fb152245aa51b3f5\"},\"headline\":\"RingCentral vs. Zoom: Find your ideal CCaaS solution\",\"datePublished\":\"2025-03-06T17:20:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/\"},\"wordCount\":1435,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png\",\"articleSection\":[\"Versus\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/\",\"name\":\"RingCentral vs. Zoom: Contact Center as a Service\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png\",\"datePublished\":\"2025-03-06T17:20:17+00:00\",\"author\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/5e80dcea00878b83fb152245aa51b3f5\"},\"description\":\"We delve into RingCentral versus Zoom for Contact Center as a Service (CCaaS) with an objective comparison matrix. Find your ideal cloud contact center solution.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png\",\"contentUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png\",\"width\":2448,\"height\":1224,\"caption\":\"RingCentral versus Zoom.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.stratospherenetworks.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"RingCentral vs. Zoom: Find your ideal CCaaS solution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/\",\"name\":\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\",\"description\":\"The Stratosphere Networks IT Support blog offering IT Support Services information.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/5e80dcea00878b83fb152245aa51b3f5\",\"name\":\"Kevin Rubin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4e0f1ab948ce542b3dd8def474bcde6faa8862614b72d26878c7755269b276e9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4e0f1ab948ce542b3dd8def474bcde6faa8862614b72d26878c7755269b276e9?s=96&d=mm&r=g\",\"caption\":\"Kevin Rubin\"},\"sameAs\":[\"http:\/\/stratospherenetworks.com\/\"],\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/author\/kevin-rubin\/\"}]}<\/script>","yoast_head_json":{"title":"RingCentral vs. Zoom: Contact Center as a Service","description":"We delve into RingCentral versus Zoom for Contact Center as a Service (CCaaS) with an objective comparison matrix. Find your ideal cloud contact center solution.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/","og_locale":"en_US","og_type":"article","og_title":"RingCentral vs. Zoom: Contact Center as a Service","og_description":"We delve into RingCentral versus Zoom for Contact Center as a Service (CCaaS) with an objective comparison matrix. Find your ideal cloud contact center solution.","og_url":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/","og_site_name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","article_published_time":"2025-03-06T17:20:17+00:00","og_image":[{"width":2448,"height":1224,"url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png","type":"image\/png"}],"author":"Kevin Rubin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Kevin Rubin","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#article","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/"},"author":{"name":"Kevin Rubin","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/5e80dcea00878b83fb152245aa51b3f5"},"headline":"RingCentral vs. Zoom: Find your ideal CCaaS solution","datePublished":"2025-03-06T17:20:17+00:00","mainEntityOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/"},"wordCount":1435,"commentCount":0,"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png","articleSection":["Versus"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/","url":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/","name":"RingCentral vs. Zoom: Contact Center as a Service","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage"},"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png","datePublished":"2025-03-06T17:20:17+00:00","author":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/5e80dcea00878b83fb152245aa51b3f5"},"description":"We delve into RingCentral versus Zoom for Contact Center as a Service (CCaaS) with an objective comparison matrix. Find your ideal cloud contact center solution.","breadcrumb":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#primaryimage","url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png","contentUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/ringcentral-vs-zoom.png","width":2448,"height":1224,"caption":"RingCentral versus Zoom."},{"@type":"BreadcrumbList","@id":"https:\/\/www.stratospherenetworks.com\/blog\/ringcentral-vs-zoom-find-your-ideal-ccaas-solution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.stratospherenetworks.com\/blog\/"},{"@type":"ListItem","position":2,"name":"RingCentral vs. Zoom: Find your ideal CCaaS solution"}]},{"@type":"WebSite","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website","url":"https:\/\/www.stratospherenetworks.com\/blog\/","name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","description":"The Stratosphere Networks IT Support blog offering IT Support Services information.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/5e80dcea00878b83fb152245aa51b3f5","name":"Kevin Rubin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4e0f1ab948ce542b3dd8def474bcde6faa8862614b72d26878c7755269b276e9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4e0f1ab948ce542b3dd8def474bcde6faa8862614b72d26878c7755269b276e9?s=96&d=mm&r=g","caption":"Kevin Rubin"},"sameAs":["http:\/\/stratospherenetworks.com\/"],"url":"https:\/\/www.stratospherenetworks.com\/blog\/author\/kevin-rubin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/comments?post=6777"}],"version-history":[{"count":3,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6777\/revisions"}],"predecessor-version":[{"id":6788,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6777\/revisions\/6788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media\/6464"}],"wp:attachment":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media?parent=6777"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/categories?post=6777"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/tags?post=6777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}