{"id":6860,"date":"2025-05-12T15:01:57","date_gmt":"2025-05-12T20:01:57","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6860"},"modified":"2025-05-12T15:01:57","modified_gmt":"2025-05-12T20:01:57","slug":"tech-talks-cut-costs-build-trust-with-contact-center-ai","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cut-costs-build-trust-with-contact-center-ai\/","title":{"rendered":"Tech Talks: Cut costs, build trust with contact center AI"},"content":{"rendered":"<p data-renderer-start-pos=\"372\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6765\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-300x170.jpg\" alt=\"Glowing orb with a call center headset surrounded by a circle of icons representing people, email and cloud communications.\" width=\"300\" height=\"170\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-300x170.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-1024x580.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-768x435.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-1536x870.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-2048x1160.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2025\/02\/contact-center-agent-concept-200x113.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"643\">A content distribution company with over 19 million subscribers struggled to serve their sizable customer base with a legacy support platform. The dated technology meant high phone and email support costs, long wait times, and zero automation for customer requests.<\/p>\n<p data-renderer-start-pos=\"911\">The business turned to an AI solution in our portfolio to eliminate those issues. After connecting a bot to their backend systems, they tackled over 5 million routine customer inquiries with <a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" title=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" href=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\" data-renderer-mark=\"true\">artificial intelligence<\/a> alone. Thanks to the contact center AI and automation, the company slashed support costs by 40 percent while also reducing wait times and building trust.<\/p>\n<p data-renderer-start-pos=\"1282\">If you want to deliver better <a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" title=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" target=\"_blank\" rel=\"noopener\" data-renderer-mark=\"true\">customer experiences (CX)<\/a> without overworking your human employees, you should also consider deploying AI for customer service.<\/p>\n<h2>AI for customer service: Key features and benefits<\/h2>\n<p>If you\u2019re facing pressure to adopt AI and quickly demonstrate return on investment (ROI), these AI bots and automation tools can produce rapid results in your contact center. Chances are that there are functions that your organization could automate, achieving clear financial benefits in addition to making life easier for your agents and clients.<\/p>\n<p data-renderer-start-pos=\"1846\">AI can improve your contact center operations through these use cases:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"1920\">Answering routine questions from customers<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1966\">Automating customer service requests (e.g., providing delivery status)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2040\">Filling in for live support staff during off hours and holidays<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2107\">Automatically generating tickets for cases that need attention from human agents<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2191\">Transferring complex requests to live agents when needed<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2251\">Interacting with clients in a human-like way with natural language processing (NLP)<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2338\">Our <a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-renderer-mark=\"true\">trusted technology advisors<\/a> would be happy to help if you want to explore contact center AI solutions. Instead of spending hours attempting to navigate the marketplace on your own, take just a few minutes to tell us about your needs, and we\u2019ll utilize the world\u2019s most powerful decision-making platform to generate a detailed comparison matrix showing how your top 3 CX AI options stack up side by side.<\/p>\n<p data-renderer-start-pos=\"2749\">Start today by calling 877-599-3999 or emailing <a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cut-costs-build-trust-with-contact-center-ai\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6765,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Contact center AI slashes spending, enhances CX<\/title>\n<meta name=\"description\" content=\"If you\u2019re facing pressure to adopt AI and quickly demonstrate return on investment (ROI), contact center AI can deliver results fast.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cut-costs-build-trust-with-contact-center-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center AI slashes spending, enhances CX\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re facing pressure to adopt AI and quickly demonstrate return on investment (ROI), contact center AI can deliver results fast.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cut-costs-build-trust-with-contact-center-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - 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