Effective IT support and solutions are essential for any business looking to stay competitive in today's marketplace. Mobility and new technologies like the cloud, AI and Internet of Things - along with the existence of constantly evolving cybersecurity threats - present new opportunities for companies of all sizes and across all industries.
However, mastering and managing new tech while effectively safeguarding your data can become overwhelming. Partnering with a managed IT support provider like Stratosphere Networks can make your life easier while also helping your business perform at a higher level.
Here are just some of the advantages your business can gain by partnering with us.
You can rely on our expert team to research and vet solutions for you to find the perfect fit for your unique business needs, as well as answer any questions or concerns you have about your IT. Our customer retention rate of 98% speaks to our reliability as a trusted advisor to our clients.
Customized solutions and support.
We take the time to get to know a client's specific goals and pain points so we can identify and deliver services and solutions that fit your unique needs.
Access to a driven team of IT experts.
Our fully staffed in-house team of IT professionals are available to respond to any tech issues your company might experience. Stratosphere's IT engineers hold a range of professional certifications, including CompTIA A+, Microsoft Certified Professional, Cisco Certified Network Associate Routing and Switching, and many more.
Quick response times and live help desk.
Our live help desk and proactive monitoring services are available to provide immediate responses to outages and other IT issues. Additionally, while some companies outsource their help desks, ours is staffed with in-house expert engineers prepared to provide assistance with a wide range of issues.
Cutting-edge network operations center (NOC).
Stratosphere's NOC leverages cutting-edge next-gen technologies to provide full maintenance and support services, including on-site and remote support, desktop support, business continuity, disaster recovery, proactive network monitoring, and more.
Unlimited access to customer training resources and events.
Our clients can take advantage of all of our training courses at our customer training center. This includes courses offered remotely through Web presentations as well as educational events with presentations by leading industry experts.
Whether you need a rapid response to an IT emergency or help with tech-related projects, we're prepared to dispatch engineers in an instant to provide onsite assistance.
Centralized controls and best-in-class IT tools.
Our NOC serves as a central hub for all of our IT support, and our techs make use of the highest quality tools to ensure exceptional service and solutions.
Vendor liaison services.
With our partnerships and IT expertise, we can serve as a go-between and make vendor management faster and easier for your organization.
Our team can help you with procurement, including IT asset management and purchasing management.
Frequently Asked Questions (FAQs)
Contact our expert techs at 877-599-3999 or email@example.com to learn more.
Although we can provide full support for clients that lack internal IT teams, our empowered internal IT services can offer crucial support without replacing your in-house IT staff. To learn more, please take a look at our Empowered Internal IT page.
A technician will take your call. Once you're an established client, you can contact your Account Manager whenever you need anything.
Yes, we will assign one of our team members to serve as your Account Manager and tackle all of your needs and questions.
Yes, we have a fully staffed NOC at our offices in Evanston, which provides full maintenance services and support – including business continuity, backup and disaster recovery, desktop support, remote and on-site support, proactive network monitoring, and more. Visit our NOC page for additional information.
No, we do not. All of our IT support and managed services are provided out of our NOC in Evanston.
Our highly qualified techs have a range of certifications to take your business to the next level. These include ITIL v3 Foundation, CompTIA A+, Microsoft Certified Professional, and many more. View a full list of certifications on our Top IT Certifications page.
Read about how our team helped an investment and wealth management firm establish a solid IT platform, craft a long-term IT strategy and achieve ongoing compliance with SEC regulations with cutting-edge cybersecurity solutions.Read Case Study