Contact Center as a Service (CCaaS)

Contain Costs, Lower Turnover with the Right Solutions

For any business, regardless of size or industry, the contact center is one of the most important departments since it serves as a central hub of communication between the company and its clients.

However, many businesses grapple with high turnover and staffing shortages in their call and contact centers. Overwhelmed by high call volumes and mundane and repetitive tasks, agents burn out and quit. Replacing a single call center agent – accounting for lower productivity and the time needed to train a new hire – costs $10,000 to $20,000 on average. 1

Imagine the time and money you’d save if you could reduce turnover rates and make high volumes manageable without hiring more human agents. With the right Contact Center as a Service (CCaaS) solution, you can make that vision a reality.

Spend Less, Deliver Better Experiences

Whatever your situation and objectives are, our contact center advisors can help you enhance your contact center operations with best-in-class solutions to support better customer service, improved agent experiences, and cost containment:

CCaaS/cloud contact center solutions

  • Lower costs compared to on-premises options
  • Less downtime
  • More mobility
  • Greater flexibility

Artificial intelligence

  • Conversational and generative AI for self-service
  • AI-powered agent assistants
  • AI workflow automation

Business process outsourcing (BPO) solutions

  • Lower spending
  • Enhanced customer experiences

Omnichannel communication

  • Phone
  • Chat
  • Email
  • Text (SMS)
  • Social media

Managed CCaaS

  • Flexible support packages
  • Access to high-level CCaaS solution expertise
  • Support available from pros certified in major platforms (Five9, NICE inContact, Genesys, Talkdesk, etc.)
  • Guaranteed rapid response with SLAs measured in minutes, not days

CCaaS consulting for midsize and enterprise

  • CCaaS needs analysis
  • Migration from on-premises solutions (e.g., Cisco and Avaya) to the cloud
  • Supplier meeting and demonstration coordination
  • Side-by-side supplier comparisons
  • Price negotiation
  • Implementation

Make CCaaS decisions that make sense for your business

This report contains valuable insights into the CCaaS marketplace to empower business leaders considering a change in the next six to 12 months.

Drawing on customer feedback, surveys, external data, sales data, and interviews with subject matter experts, this report will enable you to make the best possible choice for your business and help you get a handle on the CCaaS value proposition in relation to your needs, key market forces, infrastructure requirements, integrations, and more.

CCaaS 6-12 report
CCaaS 6-12 report

Download our complimentary 6-12 report


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Why work with our CCaaS advisors?

We streamline the process of finding contact center solutions that align with your unique needs and goals. Here are some of the top reasons our clients depend on us for CCaaS selection, migration, and implementation:

  • Over 20 years of experience with telephony and contact center solutions
  • White-glove project management services
  • Partnerships with CCaaS market leaders
  • Access to cutting-edge, exclusive market analysis and research
  • Exclusive access to niche products

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Next Steps

Contact us today by calling 877-599-3999 or emailing

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Read about how our trusted advisors helped a midmarket manufacturing company found a UCaaS and CCaaS platform that met their requirements for scalability and integration.

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