Contact Center as a Service (CCaaS)

• Lower cost: CCaaS solutions usually cost much less than on-premise options, due to the lack of hardware, no upfront investments, and greater reliability, among other factors.
• More mobility: Your team members can access cloud contact center solutions from any device via mobile applications, which means they don't have to be at their desks to connect with clients.
• Reduced downtime: If disaster strikes your business, on-site solutions will probably become unavailable, bringing productivity to a standstill and disconnecting you from your customers. A cloud-based solution hosted off-site, however, will stay up and running. Most CCaaS providers guarantee up to 99.99 percent uptime.
• Greater flexibility: A cloud-based solution can easily scale up or down to keep pace with your growing company and/or accommodate seasonal fluctuations in demand.

• On-screen access to customer info: Cloud contact center software can automatically give agents background information on the client they're speaking to, allowing for faster issue resolution and better customer service.
• Advanced analytics and performance measurement: It's common for CCaaS platforms to include advanced reporting abilities so you can continuously monitor and improve contact center performance.
• Skills-based routing: Speed up resolution times with intelligence contact center software that directs client inquiries to the agents most qualified to handle them.
• White glove service: Many suppliers in our network provide comprehensive implementation and support services.
• Multi-channel integration: Connect with clients via the channel of their choice, such as live chat, texting, or email.
• CRM and UCaaS integration: Leading CCaaS platforms often integrate with UCaaS solutions and with applications like Microsoft Dynamics, Salesforce and Zendesk.
• Regular updates to keep up with evolving tech: With an on-premise contact center solution, it can be a challenge to stay on top of the upgrades needed to maintain integration with other solutions, such as your CRM. Cloud contact center software updates on a regular basis, so you won't have to worry about staying in step with the technological rate of change.
• Built-in security and compliance: Cloud contact center providers commonly offer next-gen security and compliance features for companies that need to comply with industry regulations, such as HIPAA.
• Compatible SD-WAN solutions: Many of the suppliers in our network also provide managed SD-WAN, so you can get an advanced networking solution to support your contact center, all from the same source.

Let Our Trusted Advisors Find the Right CCaaS Solution for Your Company

At Stratosphere Networks, we have a team of senior trusted advisors who have extensive experience working with various contact center offerings in our partner network, including CCaaS solutions. Let us handle the evaluation and shopping, introduce you to providers, and leverage our expert insights and analysis. It'll save you money as well as dozens of hours and ensure you find the right solution(s) for your organization.

Our advisors can vet and demo multiple platforms to help you find the CCaaS solution(s) that best meet your unique business needs. Here are just some of the reasons why our current clients swear by our advisory services:

• Zero charge for our advisory services. Our team receives a commission from the provider you choose.
• Guaranteed price parity from all our suppliers. Buying the solutions through us costs you the same as going directly to the provider.
• 100 percent objective assessment: We don't play favorites. All our partners pay us approximately the same rate.
• Exclusive access to next-gen solutions from suppliers that don't have a direct salesforce and only offer their products through partners like Stratosphere.
• Extensive Contact Center knowledge: We have more than 15 years of experience in the IT industry and access to reports that go beyond what Gartner provides, including in-depth analysis of industry trends based on real market data.
• Recommendations on overall platform and pairing right solutions rogether: Our advisors can offer guidance on which option is best for your organization after assessing your unique situation, needs and goals.

Take the first step toward delivering your best ever CX today. Contact our expert consulting team to learn more about CCaaS options by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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