Contact Center as a Service (CCaaS)

For any business, regardless of size or industry, the contact center is one of the most important departments, since it serves as a central hub of communication between the company and its clients. An advanced, high-quality contact center solution can boost your ability to quickly and efficiently address customer questions and issues. At a time when businesses increasingly compete based on customer experience (CX), choosing the right contact center platform can make all the difference when it comes to standing out from the crowd, closing deals, keeping clients happy and overall meeting your business goals.

Why Cloud is the Future of Contact Center Solutions

Next-gen contact center software delivered via the cloud – a.k.a., Contact Center as a Service (CCaaS) – can give your business all of the tools and features needed to ensure your customer have an outstanding experience. As new technologies like smartphones and the Internet of Things have influenced consumer expectations, many companies have made the switch from on-premise to cloud contact center solutions as part of their digital transformation strategies.

Here are a few key reasons why you should consider moving your contact center to the cloud.

Reach New Heights with These Key Cloud Contact Center Features

Our team of trusted technology advisors have experience working with a wide range of contact center solution providers in our extensive partner network. These CCaaS suppliers offer platforms with numerous features and functionalities that will allow your contact center agents to serve clients more efficiently and effectively than ever before.

These are just a few key cloud contact center capabilities that can empower your agents to deliver the best possible CX. Please note that not all CCaaS solutions have all of these features.

Let Our Trusted Advisors Identify the Right Contact Center Solution for Your Company

Our team of senior trusted advisors have experience working with a wide range of cloud offerings, including CCaaS platforms. Let us handle the shopping around for you and offer our expert insights and analysis. You'll save dozens of hours and a considerable amount of money that you'd spend seeking out suppliers and vetting products on your own.

Stratosphere's advisors can vet and demo multiple products to help you find the solution that meets all of your business's unique requirements. We can offer valuable guidance on BroadSoft versus homegrown platforms as well. Learn more about our free advisory services and why clients rely on our advisors by visiting our Trusted Advisor Model page.

Take the first step toward a better CX and optimal contact center performance today: Connect with our advisors by calling 877-599-3999 or emailing

Contact Center as a Service

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