Customer Relationship Management (CRM) and Customer Experience (CX)

Attracting new customers, building and maintaining strong relationships, and delivering a memorable Customer Experience (CX) are all essential for long-term success for businesses of all sizes and across all industries.

Let the Stratosphere Networks team help you form stronger connections with your customer base than ever with leading CX and CRM solutions.

Delivering an exceptional CX is quickly becoming the difference between success and failure in the business world. New technologies like smartphones, the Internet of Things (IoT) and the cloud have revolutionized how we live and connect with others both personally and professionally. Organizations must adapt to consumers' changing expectations via digital transformation in order to deliver the sort of experience that keeps people coming back and attracts new clients.

Companies that refuse to change and modernize their processes will likely find themselves closing their doors before long. Our team of trusted advisors can help your organization not only stay in business but also reach new heights and stand out from the competition with expert guidance on how to improve CX.

We can assess your current business processes and pain points and identify solutions that will improve customer satisfaction. These can include (but are not limited to) the following:

And more

Build Strong Relationships With the Right CRM Solution

A robust CRM platform can benefit your business in various ways beyond just making it easier to track your interactions with both prospective and current clients. With a leading CRM solution in place, you could potentially achieve the following:

  • Lower spending
  • Improved CX
  • Greater efficiency
  • More collaboration between sales and marketing
  • Insights into customer behavior patterns and preferences

There are various CRM suppliers out there, and it's important to carefully consider your company's objectives and needs when selecting a platform. Our trusted advisors have in-depth knowledge of a number of leading CRM providers and can assist you in evaluating your options by providing you with objective comparisons of suppliers/solutions (including not only the pros of each but also the cons).

Salesforce

Salesforce is one of the leading CRM suppliers on the market due to its wide range of features and affordable pay-as-you-go pricing. More than 100,000 organizations worldwide rely on Salesforce’s cloud-delivered software to track client interactions and close deals faster.

Salesforce CRM systems include the following:

  • Marketing Cloud
  • Sales Cloud
  • Data Cloud
  • Analytics Cloud
  • Service Cloud
  • App Cloud
  • Community Cloud
  • IoT

Our trusted advisors can assess your needs and goals and determine if Salesforce makes sense for your business. We can also connect you with Salesforce partners in our extensive network to help you configure the solution to align with your unique requirements and maximize your return on investment.

Microsoft Dynamics 365 CRM

If your company already relies on Microsoft 365, deploying Dynamics 365 can enhance your ability to manage customer relationships via an easy-to-use and highly customizable platform. You can choose to implement Dynamics as a standalone app for one aspect of your organization or combine multiple applications for various areas of operation.

Dynamics 365 offers CRM tools for the following business purposes:

  • Sales
  • Marketing
  • Customer service
  • Project service automation
  • Field service

Whether you’re interested in implementing Dynamics 365 or already have it in place and would like to get more out of the solution, our technology advisors can determine the best course of action for your business and connect you with Dynamics experts in our partner network.

Next Steps

Take the first step toward a better CX today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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