Executive Summary
During our latest Tech Talk, our team met with a managed services and security provider that has supported clients for more than 20 years. The conversation focused on how organizations can simplify IT operations, raise their security posture, and navigate complex compliance requirements without overloading internal staff.
Key Takeaways
- The provider operates a 24×7 U.S.-based SOC and offers managed IT, security, and compliance services under one roof.
- Their model includes a dedicated team structure and up to $500,000 in breach-related financial protection.
- They offer strong Apple device support, backed by 18 Apple engineers.
- On-site resources are included for larger clients (≥$25K MRR).
Why This Matters for IT Leaders Today
IT leaders continue to face pressure on several fronts at the same time:
- Rising cyberattacks
- Expanding compliance requirements
- A shortage of experienced IT and security talent
- Increasing reliance on hybrid workforces
- Growing expectations from internal stakeholders
During the conversation, one theme kept coming up: internal IT teams are stretched thin. When organizations need help with security, IT support, or compliance, they often struggle to find partners who can handle all three without introducing even more complexity.
This is where a unified managed services model can make a measurable difference.
Inside the Tech Talk: What the Provider Brings to the Table
The partner shared an overview of their structure, experience, and how they support organizations that want predictable outcomes with less overhead.
20+ Years in Business and 380 Employees
They’ve been operating since 2002 and now have roughly 380 employees, all of whom are full-time. They do not outsource their SOC or NOC functions. That level of staffing gives clients access to consistent coverage, institutional knowledge, and specialized roles ranging from vCIOs to alignment engineers.
Team-Based Service Model
Each client is assigned a small team, typically:
- vCIO
- Account Manager
- Team Lead
- Alignment Engineer
- Technical Assistant
Behind that sits a broader support bench of about 15 people.
For clients that want a tight operational relationship, this is a practical model—there is no guessing who to contact, and issues do not bounce between departments.
Managed IT: The Foundation Layer
Their core offering includes the expected elements of managed IT:
- Patch management
- Networking support
- Device oversight
- Backups (local + cloud)
- Unlimited remote support
- On-site support within a defined radius
One immediate difference compared to many MSPs is their dedicated Apple practice. With 18 Apple engineers, they can support Mac-heavy environments—a challenge that many MSPs do not handle well.
On-Site Engineer Option for Larger Clients
This can help mid-market organizations who want the personal touch of an internal team member but still need the scalability of a managed services model.
Security: MDR/XDR, Threat Response, and No Outsourcing
Security was a major focus of the room. Key points shared:
- They operate their own 24×7 SOC.
- They use third-party tools such as Field Effect for MDR/XDR.
- They respond to incidents directly—clients don’t need to submit approvals during an active threat.
- They maintain a 97.6 CSAT score across their client base.
- They reported no network-wide breaches for clients on their secure platform, though single endpoints have required remediation.
For many IT leaders, the challenge is not buying tools; it’s running them. Outsourcing daily security operations while maintaining governance can free internal teams to focus on business goals.
Compliance Support Across Dozens of Frameworks
Clients in regulated industries often spend significant time trying to understand what is mandatory versus optional.
The provider’s compliance practice covers:
- HIPAA
- FTC Safeguards
- CMMC
- And many more (60+ frameworks)
Their team helps organizations get “audit ready,” though they do not perform the audits themselves due to independence requirements.
Documentation—often neglected by other MSPs—is included and owned by the customer.
ITS Verify: Independent Verification and $500K Financial Backstop
One of the more unique offerings discussed was their verification program. It can be used even if a client is not using their other security or IT services.
Highlights include:
- Independent review of current security tools and controls
- Validation against a client’s cyber insurance policy
- vCISO hours included
- Up to $500,000 in breach-related financial support
This backstop allows IT leaders to consider raising their cyber insurance deductible, which can reduce premium costs and free budget for modernization, cloud, or network upgrades.
Flexible Engagement Model
A few strong fit indicators were mentioned:
Ideal Clients
- 20 to 500 users
- At least one U.S. location
- Regulated industries (healthcare, manufacturing, financial, etc.)
Not a Fit
- Organizations seeking lowest-cost, break/fix IT
- Businesses with no interest in governance, documentation, or structured processes
- Clients requiring deep AWS consulting (the partner is stronger with Microsoft/Azure)
Business Impact for IT Leaders
Organizations working with this type of managed service model can expect:
- Faster time to resolution (their average response window is under five minutes)
- Reduced downtime through proactive monitoring
- Stronger alignment with cyber insurance expectations
- Simpler compliance preparation
- The ability to scale IT support without increasing headcount
- More predictable monthly costs
For many companies, the combination of IT support + security operations + compliance expertise under one umbrella reduces friction and lowers operational risk.
Next Steps for IT Leaders
If your organization is re-evaluating its IT or security model, or you need guidance around compliance, team structure, or risk reduction, our advisory team can help you determine whether this type of provider is the right fit.
Schedule a call with our team to review your needs and compare providers across the market.
