IT Support Case Studies - Business IT Support Consulting Case Studies



IEMA and the city of Chicago needed to develop a strategic response to the coronavirus disease 2019 (COVID-19) pandemic.

A growing company in the Chicago area and recently went through an acquisition that brought cybersecurity to the forefront.

A mortgage lender worked with our trusted advisors to migrate to a Microsoft Teams direct routing solution from CallTower, cutting costs and achieving greater flexibility and convenience for remote workers.

A telecommunications contractor minimized their risk level with an end-to-end cybersecurity solution from Stratosphere.

An Illinois-based power company contained costs by transitioning from an on-prem phone system to a cloud solution. Our trusted advisors identified their ideal UCaaS solution.

A midmarket manufacturing company found a UCaaS and CCaaS platform that met their requirements for scalability and integration with assistance from our trusted advisors.

Our team of trusted advisors assisted a marketing agency that needed to find the right UCaaS platform to replace their on-prem phone system and deliver remote work capabilities.

Implementing a cloud phone system helped a Chicago-based non-profit lower spending and give their staff members the ability to work from anywhere during the pandemic.

A Chicago-based research company lowered spending and gained remote work capabilities by switching from an on-premises phone system to a Microsoft Teams unified communications solution.

A Fortune 100 company reached out to our trusted advisors because they had an outdated on-premises PBX and contact center solution.

A Chicago-based adult beverage company sought us out because they were dissatisfied with their managed service provider and wanted faster responses and a more consolidated solution.

A Microsoft and Office 365 audit identified significant potential savings for one of our clients, in addition to ways to enhance cybersecurity and increase integration and productivity.

The client reached out to Stratosphere Networks because they did not have any IT professionals in-house and needed help handling growing support needs as their business expanded.

After relying on our team for years to support their Avaya environment, the client sought our assistance in replacing an old third-party software platform that integrated with their legacy Avaya system.

The client is a Chicago-based nonprofit organization that offers operational and strategic consulting services to clients across the U.S. The firm leverages 20 years of experience to provide guidance on product and service development.

The client called us because their IT environment was infected by ransomware that had encrypted their servers.

The client is a venture capital and private equity firm focused on building a portfolio of innovative organizations.

The client was experiencing severe connectivity issues due to the fact that the housing corporation boards were operating using different WiFi.

Find an IT provider with a robust proactive monitoring solution for our core services and infrastructure.

Stabilize our mirrored server network between our Los Angeles and Chicago offices.

Partner with an IT company that has extensive field engineer resources.

Find an IT provider who can handle the support for all five sites effectively and quickly.

Partner with an IT company that can be proactive and provide reliable response times.

As a growing recruiting company, find an IT company who can meet their expanding technical needs.

Partner with a managed services provider that is reliable and has efficient, quick resolution times.

Search for an IT provider who can provide proactive monitoring and onsite support all at a flat monthly rate.

The contractor uses on-site management software to handle their billing, workflow and project management.

The company needed to achieve compliance with certain security regulations.

The company had different phone systems at five locations across the country.

The pharmacy needed to achieve compliance with healthcare regulations.

The client wanted to create a library of documents that could still be found easily after title changes/edits and folder relocations.

The client sought us out because they wanted assistance with cloud migration and digital transformation.

The client reached out to us because they were having issues properly utilizing their Salesforce solution and were struggling with business intelligence (BI) and analytics.

The client has relied on the Stratosphere team for managed IT services for more than six years.

Our CISO, Jesse Miller, identified a business opportunity through a contact with an engineering and consulting firm.

The company was expanding rapidly and didn't have the budget or the staff to keep up with increasing IT needs, especially in North America, which was experiencing the most growth of any region.

The client needed preventive security solutions and services for a smart building in the Chicago area.

The client already had preventive security solutions and services, including a full Meraki stack, for a smart building in Chicago.

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