IT Support Case Studies - Business IT Support Consulting Case Studies



The client is a Chicago-based nonprofit organization that offers operational and strategic consulting services to clients across the U.S. The firm leverages 20 years of experience to provide guidance on product and service development.

The client called us because their IT environment was infected by ransomware that had encrypted their servers.

IEMA and the city of Chicago needed to develop a strategic response to the coronavirus disease 2019 (COVID-19) pandemic.

The client is a venture capital and private equity firm focused on building a portfolio of innovative organizations.

The client was experiencing severe connectivity issues due to the fact that the housing corporation boards were operating using different WiFi.

Find an IT provider with a robust proactive monitoring solution for our core services and infrastructure.

Stabilize our mirrored server network between our Los Angeles and Chicago offices.

Partner with an IT company that has extensive field engineer resources.

Find an IT provider who can handle the support for all five sites effectively and quickly.

Partner with an IT company that can be proactive and provide reliable response times.

As a growing recruiting company, find an IT company who can meet their expanding technical needs.

Partner with a managed services provider that is reliable and has efficient, quick resolution times.

Search for an IT provider who can provide proactive monitoring and onsite support all at a flat monthly rate.

The contractor uses on-site management software to handle their billing, workflow and project management.

The company needed to achieve compliance with certain security regulations.

The company had different phone systems at five locations across the country.

The pharmacy needed to achieve compliance with healthcare regulations.

The client wanted to create a library of documents that could still be found easily after title changes/edits and folder relocations.

The client sought us out because they wanted assistance with cloud migration and digital transformation.

The client reached out to us because they were having issues properly utilizing their Salesforce solution and were struggling with business intelligence (BI) and analytics.

The client has relied on the Stratosphere team for managed IT services for more than six years.

Our CISO, Jesse Miller, identified a business opportunity through a contact with an engineering and consulting firm.

The company was expanding rapidly and didn’t have the budget or the staff to keep up with increasing IT needs, especially in North America, which was experiencing the most growth of any region.

The client needed preventive security solutions and services for a smart building in the Chicago area.

The client already had preventive security solutions and services, including a full Meraki stack, for a smart building in Chicago.

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