Case Study: Research Firm Cuts Costs, Enhances Remote Work Capabilities With Teams Unified Communications Solution

Company Background

The client is a Chicago-based research firm.

Microsoft Teams Unified Communications Solution Case Study

Business Challenge

The client had an on-premises PBX and was considering moving their phone system to the cloud for additional features.

Stratosphere Networks Solution

Our trusted advisors carried out an initial cost analysis and determined that migrating to the cloud would cost the client less than upgrading their on-prem phone system. To help them identify the best Unified Communications as a Service (UCaaS) solution for their organization, we took everyone involved in the project to our demo center in downtown Chicago, where they had the chance to try out various cloud phone systems.

Because the company already utilized the Microsoft 365 suite, they decided to voice enable their Skype for Business environment. Note: This migration took place before Microsoft replaced Skype for Business with Teams, and the client has since transitioned to Teams.

Our advisors analyzed potential Microsoft Teams UC partners that could deliver additional benefits compared to going straight to Microsoft, including SLAs, uptime guarantees, enhanced functionality, and direct routing (which allows end users to make calls directly from Teams). Ultimately, we determined that CallTower met the client's requirements, such as integration with their video infrastructure.

Benefits

Migrating from an on-prem phone system to a Teams UC solution proved advantageous for the client in various ways, including the following:

  • Cost containment (no need to pay for maintenance, phone lines, upgrades and other on-prem PBX expenses)
  • Expanded remote work capabilities (which simplified the adjustment to working from home during the pandemic)
  • Integration with other vital business apps in the Microsoft 365 suite, streamlining processes for end users

On top of that, the client saved time and money by working with our trusted advisors instead of shopping around themselves, and they gained valuable insights into their options at the demo center. Overall, they're extremely happy with their new highly accessible UCaaS solution.

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