Are you searching for solutions to enhance customer experiences (CX), employee experiences (EX) and digital marketing while containing costs and improving productivity?
It's all possible with the right artificial intelligence (AI) solutions for businesses.
Our portfolio includes conversational AI, generative AI, automation offerings, and application development services to streamline operations for various departments within your organization. With guidance from our technology advisors, you can craft an effective AI strategy that aligns with your needs and goals.
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Choose your AI Adventure
AI Workflow Automation
Increase productivity, contain costs, and enhance the employee experience across your organization with AI-powered workflow automation. Beyond automating individual tasks, the solutions in our portfolio can tackle whole business processes encompassing multiple applications.
Automate tasks and boost end user satisfaction across various departments:
- Customer Service
- Contact Center
AI for Contact Centers
Many businesses struggle with staffing shortages and high turnover rates in their call centers. Agents overwhelmed by high call volumes and tedious and repetitive tasks burn out and leave quickly. It costs $10,000 to $20,000 on average to replace a single call center agent, accounting for lost productivity and the time it takes to train the new agent and get them up to speed.1
How much time and money do you lose replacing agents who burn out and quit? Imagine what else you could do with those resources and how much easier it would be to deliver high-quality customer service with happier and less stressed agents.
Deploying conversational AI in your contact center can have a significant impact almost immediately. With artificial intelligence, you can...
- Improve customer satisfaction
- Boost agent satisfaction
- Increase agent productivity
- Improve operational efficiency
- Expand self-service options with chatbots
AI for Customer Service
Seventy-six percent of consumers say a poor customer service experience negatively affects their perception of a brand.2 Don't lose business because your human customer service reps are spread too thin. With conversational and generative AI for customer service, you can deliver better and more personalized experiences and expand self-service options.
With automated ticket resolution and self-service cutting down on mundane and repetitive tasks, your agents can focus on more engaging projects. By implementing AI for customer service, you can...
- Reduce resolution times
- Cut costs
- Increase productivity
- Boost customer loyalty and satisfaction
AI for Sales & Marketing
Nearly half (41 percent) of B2C marketing decision-makers face challenges related to personalizing customer experiences and interactions.3 Sales and marketing teams striving to make sense of large amounts of customer data and meet evolving consumer expectations can benefit significantly from AI solutions.
AI for sales and marketing can drive revenue growth, enhance experiences, and support more personalized service by...
- Tracking customer preferences and behaviors
- Automating subscription renewals
- Auto-qualifying leads
- Analyzing conversations on social media and identifying trends
- Automating content publication
- Providing audience and creative channel insights
- Booking meetings for website visitors via conversational AI
- Delivering 24/7 customer support
AI for Human Resources
Are your HR staffers tired of responding to the same questions about company policies, pay and benefits over and over?
While it's important to ensure employees are all on the same page and understand internal processes, it can be frustrating to spend all your time fielding the same basic inquiries. It eats up time you could devote to more critical obligations.
Seventy-six percent of C-suite executives agree that HR needs to have a more strategic focus and fulfill a consultancy role in modern organizations.4 How can your HR department accomplish that when they're bogged down with FAQs?
That's where artificial intelligence can help enhance EX for your HR staffers.
Our AI solutions for HR can serve as comprehensive, centralized resources for employees that need information about internal processes. Staff members get instant answers, and HR staffers get time back in their days to focus on more important projects.
- Onboarding and offboarding
- PTO management
- Benefits enrollment
- Notifications and reminders for performance reviews, surveys, development sessions, etc.
AI for IT Support
A study of more than 36,200 tech workers found that two in five employees want to quit due to excessive stress, exhaustion and a broken work-life balance.5
What will happen to your business if your in-house IT workers burn out and leave, and you experience more downtime and lost productivity due to a lack of tech support? With the right AI offerings, you can avoid those outcomes by enhancing EX for your IT staffers.
AI solutions for your IT support team can help...
- Contain IT support costs
- Automate repetitive and routine tasks
- Increase employee satisfaction
- Shorten resolution times
AI for Facilities
As of 2023, approximately 73 percent of facility managers cite improving productivity/efficiencies as one of their top issues.6 AI can address that by automating tedious tasks and workflows for facility management teams. Deploying artificial intelligence to handle obligations like issuing parking permits and badge requests can improve EX and boost productivity, freeing up your human workers to address more complicated matters.
With AI for facilities, you can...
- Lower Mean-Time-To-Resolution (MTTR)
- Improve collaboration with IT, HR and finance
- Enable self-service options for common facilities tasks and issues