Is your current contact center solution truly the best option for your business? With how fast the Contact Center as a Service (CCaaS) marketplace changes, keeping track of the top players and staying on top of new developments (e.g., the … Read more
Tech Talks: AI workshop accelerates adoption with expert insights
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
What is AI governance and why does it matter?
Summary AI governance ensures that artificial intelligence is used in a way that’s fair, responsible, secure, ethical and in compliance with any applicable laws and industry-specific regulations. Business leaders must establish and maintain AI governance policies to ensure transparency, privacy, … Read more
Tech Talks: Design, deploy, orchestrate AI agents with one convenient platform
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Essential artificial intelligence concepts: 10 must-know AI terms for business leaders
Artificial intelligence is quickly becoming part of day-to-day life for many people: The portion of adults in the U.S. who reported ever using ChatGPT nearly doubled between July 2023 and February/March 2025, rising from 18 percent to 34 percent, according … Read more