Is it worth it? How to calculate the potential ROI of new tech
If you’re like most people, you don’t want to reflect after implementing a business solution and say, “Well, that was a waste of time and money.” Subsequently, before deploying a new type of technology, you’ll probably find yourself wondering, “Is … Read more
Why businesses of all sizes outsource public cloud management
Most of us have heard the saying, “If you want something done right, do it yourself.” That doesn’t always hold true, however. Sometimes, deferring to an outside expert is preferable, especially if the “something” in question is managing increasingly complex … Read more
5 key ways CX decision-makers are achieving more with AI
If you reach out to a company with a question or complaint these days, your first point of contact probably won’t be human. In fact, you might resolve your issue without ever interacting with another person. Since generative AI (genAI) … Read more
How to build a business case for AI: Guidance for CIOs
Henry Ford once remarked, “One who fears the future, who fears failure, limits his activities.” Falling short of our goals is frequently part of growth and lays the groundwork for future success, particularly when exploring uncharted territory and adopting new … Read more
Why you need to update your disaster recovery plan right now
When was the last time you tested your backups? Is your disaster recovery plan current? If it’s been a while, you need to test, update and prepare as soon as possible, especially if you’re located in the central and eastern … Read more