Tech Tips from the President

Fueled by a growing focus on customer experience (CX) and the rise of remote work, the Contact Center as a Service (CCaaS) marketplace is expanding at a rapid rate. Between 2023 and 2030, the CCaaS market is expected to grow … Read more >

An employee at a multinational finance firm received an email that appeared to be from the company’s chief financial officer (CFO) instructing the recipient to participate in a confidential transaction, according to CNN. The worker initially suspected fraud, but a … Read more >

The saying “use it or lose it” is usually a warning. However, in the world of Software as a Service (SaaS) licenses, it’s a philosophy for financially savvy business and IT leaders. One analysis of 6 million customer devices found … Read more >

We’ve all heard the saying, “There’s no such thing as a free lunch.” In line with that, there’s no way to deliver outstanding customer experiences (CX) and maintain optimal call center operations without a certain amount of monetary investment. However, … Read more >

Summer 2024 has been relentless so far, roasting the U.S. with heat waves from coast to coast, according to the NASA Earth Observatory. The National Centers for Environmental Information (NCEI) – part of the National Oceanic and Atmospheric Administration (NOAA) … Read more >