Tech Tips from the President

Webinar recap: Stratosphere and eSentire demystify managed detection and response (MDR)

While working for a managed security service provider (MSSP), Mike Sci – currently a senior solutions architect for eSentire – noticed that clients commonly purchased security information and event management (SIEM) solutions and ended up overburdened with alerts. “We would … Read more >

Technologies to be thankful for this year: 2022 edition

With Thanksgiving just a few days away, it’s once again time to reflect on the past 11 months or so and consider the technologies we’re grateful to have in our arsenal. It’s isn’t easy to choose from all the innovative … Read more >

4 key cloud contact center benefits for the healthcare industry

A Chicago-based medical supply company asked for our help replacing an outdated third-party software platform that integrated with their legacy phone system. The company wanted a modern contact center solution with email, web chat, voice service, and real-time analytics to … Read more >

How technology can prevent call center agent burnout

Working in a call center is notoriously stressful. That’s reflected in turnover rates: The mean annual agent attrition rate was 36 percent in 2021, up from 30 percent in 2020, according to The U.S. Customer Experience Decision-Makers’ Guide 2021-22 from … Read more >

How to face your technology fears

With Halloween upon us, it’s the perfect time of year to work on facing your fears. What makes you break out in a cold sweat and gets your heart racing? While you might not actually be horrified by IT, you’re … Read more >

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