IT Consulting Review

We all know that hindsight is 20/20. Foresight is a little fuzzier, especially in a space like the IT industry, where it seems like new technologies and trends spring up in an instant. As we look forward from the cusp … Read more >

The idiom “two heads are better than one” reminds us that teaming up typically facilitates faster and more effective problem-solving. Similarly, if you want to achieve the best business outcomes, you can benefit from combining two types of technology: generative … Read more >

When you need to contact a company, what’s your preferred communication channel? Do you dial their customer service number or opt for an alternate method like web chat, texting, or email? In today’s world of omnichannel contact center solutions and … Read more >

Jackie Joyner-Kersee, a renowned American track and field athlete and six-time Olympic medalist, once said, “It is better to look ahead and prepare than to look back and regret.” With 2024 barely underway, there’s still plenty of time for thoughtful … Read more >

In the early 2000s, I was working in telecommunications alongside Kevin Rubin, the current president and CIO of Stratosphere Networks, when we noticed a major gap in the industry: None of the Avaya partners at the time offered white-glove service. … Read more >