Want loyal customers? Focus on the ‘how’ instead of the ‘what’
In the early 2000s, I was working in telecommunications alongside Kevin Rubin, the current president and CIO of Stratosphere Networks, when we noticed a major gap in the industry: None of the Avaya partners at the time offered white-glove service. … Read more
Why artificial intelligence can’t replace human intelligence
Humans have long feared that machines will advance to the point that they outsmart us and take over the world. It’s been a common theme in Sci-Fi movies (e.g., The Matrix franchise) for years. However, concerns about AI getting the … Read more
How to provide more personalized customer service with the right technology
When you log in to Netflix or Amazon, your home page is anything but generic. These companies offer viewing and shopping recommendations based on your tastes and past purchases. This strategy is called hyper-personalization and has become the hallmark of … Read more
How to make the best tech buying decisions with 90%+ non-IT stakeholders
Just as the technology landscape continues to evolve rapidly, the way businesses select solutions is also changing. As of late 2021, 67 percent of the people involved in tech buying decisions weren’t in IT, according to a survey conducted by … Read more
Stop wasting your time
Charles Darwin once declared, “A man who dares to waste one hour of time has not discovered the value of life.” Despite knowing that we’ll never get those hours back, most of us don’t make the best use of our … Read more