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A global quick-service pizza restaurant wanted to streamline the ordering and delivery process, enhancing the customer experience (CX) while minimizing the need for intervention by human employees. To achieve that goal, the company deployed an omnichannel virtual assistant powered by generative and conversational artificial intelligence.
This generative AI (genAI) solution from our portfolio now handles queries across various channels related to order placement, order status, and special requests. On top of that, the virtual assistant gathers feedback and promotes the business via proactive promotions. Thanks to the solution, the restaurant has cut live agent costs by $500,000 while enhancing CX.
If you want to improve customer service while containing costs, you should consider genAI for customer service.
Generative AI for customer service: Notable capabilities and benefits
With this solution, you can implement a dynamic virtual customer service agent capable of automatically responding to up to 90 percent of requests. This offering can increase your CSAT by as much as 40 percent and reduce operational costs by up to 60 percent.
Key features and additional advantages of this genAI platform include
Omnichannel capabilities (with continuity if customers switch between channels)
No-code platform and pre-built workflow templates for fast deployment (typically 8 to 12 weeks)
Over 135 languages for voice and digital channels
Defined/closed knowledge base for your unique large language model (LLM)
24/7 customer service capabilities
50 percent boost in contact center agent productivity
High-level security features and compliance built in to the solution’s architecture
Our technology advisors are here to help if you want to explore AI solutions for your business. We have experience assisting clients with CX enhancement via genAI for customer service and can leverage the latest market data, partnerships with leading suppliers, and detailed comparison matrices to instantly narrow your options from double-digits to the top 3 that align with your needs and goals. Let us save you time and money by doing the homework for you.
If you’re under pressure to deploy AI but don’t know where to begin, we offer free AI assessments to qualifying businesses. Identify the top 20 intents that drive 80 percent of your tickets and receive recommendations for automation gaps.
Get started by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
