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A trampoline park operator with 77 locations wanted to efficiently respond to people calling to make reservations for birthday parties and other events. The business deployed a conversational artificial intelligence solution from our portfolio to efficiently field customer inquiries.
The intelligent virtual assistant (IVA) powered by generative AI books events and adds them to the company’s calendar automatically. On top of that, the AI sends the customer a PCI-compliant SMS message about paying the deposit and signing a release form. After scheduling the event, the AI solution also offers the client a 20 percent discount on annual park membership.
That’s just one example of how a conversational AI solution can enhance customer service and handle routine tasks. If you want to deliver better customer and employee experiences (CX and EX) while minimizing the workload for your agents, you should consider deploying AI in your contact center.
Contact center AI: Key capabilities and benefits
This contact center AI solution makes life easier for your agents while improving customer service. Notable features and advantages include the following:
24/7 omnichannel support capabilities
Automatically responds to over 80 percent of customer inquiries
Conversational AI backed by pre-trained large language models (LLM)
Option to overlay your existing Contact Center as a Service (CCaaS) platform
Intelligent information collection across channels to support smart routing
New self-service options through IVAs
Agent desktop interface
AI agent assistant
Inbound routing and queuing to match customers with the best agent
Tailored outbound campaigns
Our team of technology advisors is here to help if you want to explore contact center AI solutions for your business. We have over 20 years of telecom and IT experience and partner with various AI suppliers. With the latest market data and a tool that generates objective comparison matrices in minutes, our advisors can rapidly narrow your options to the top 3 that align with your unique needs and goals.
Start by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
