At Stratosphere, our mission is to be an exceptional technology advisory firm, empowering our clients to focus on their business. We provide the guidance they need to meet their goals, grow and succeed. Unlike your average advisory firm, we're not just looking for satisfied clients. We want our clients to become Stratosphere "ravers" because they're so enthusiastic about our services.
To Stratosphere fans, we aren't just their trusted advisors. We're their partner in business. Take a look at our reviews below to learn more about why Stratosphere has clients raving.
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I have called the help desk just three to four times over the past two years. Every time, my problem has been resolved within a few minutes, the tech is very personable and friendly, and it's left me with this thought: If I have a computer problem and can't figure it out, call the help desk, because I know that I am wasting time by not doing so. The problem will still exist, and I am still frustrated. As soon as I want it fixed, I call the help desk and I get it fixed. You guys do an awesome job. Just my two cents.
Before we partnered with Stratosphere Networks, we had an extremely outdated infrastructure and gear that wasn't up to par. We started out with a one-man IT company who was unable to meet our needs. Stratosphere Networks replaced our server and put us into a domain environment, and kept us informed in their reasoning every step of the way. Essentially, they brought us up-to-date. We were using tape for backups and Stratosphere updated us to a hybrid cloud and on-premise backup solution. We previously had DSL and were switched to a more reliable internet service so we could be backed up via cloud. We also made our business more secure by implementing a firewall as we had no firewall prior, resulting in a far more effective and secure disaster recovery plan.
Overall, Stratosphere Networks has provided unmatchable customer service with a tremendous quality of service that has resulted in minimized downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge.
We rely heavily on our Cisco phone systems and IT network. In the past we had one person managing all our IT needs, we needed a whole company to support our voice and data network.
Stratosphere Networks has stepped up to the plate overseeing our mixed environment of Apple/MAC and Microsoft applications.
We can always rely on your team to answer our calls at any time of the day and provide us with prompt service...
We were having Internet speed and performance issues as well as server issues that were not getting resolved. Our need for a new managed service provider was inevitable.
Everytime I call for assistance, everyone I speak to is very helpful and knowledgeable. I appreciate it!!!
Thank you for the follow up. You really did a good job of staying on top of the replacement order.
All you guys are awesome! Thanks for always helping me. Always very nice and friendly.
It was great and handled very fast. They worked around my conference call and fixed the issue right away.
Thank you stratosphere for your continued tireless efforts in making sure we're productive. And you always do it with a smile!!! Many thanks.
Very easy experience, thank you for keeping it painless.
Your engineer makes things easy for me. He is thorough and polite. I know things are going to get fixed in a timely matter.
Stratosphere Networks has provided unmatchable customer service with a tremendous quality of service that has resulted in minimized downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge.Operations Manager, Mechanical Engineering Client
They are on top of their game, go above and beyond, and leave no stone un-turned when dealing with our many issues. We are a 100% satisfied customer of theirs.Office Manager, Investment Banking Client
Fantastic vendor. Trustworthy, highly skilled and experienced team members. We've relied on them exclusively since 2013 and look forward to continuing that relationship. As president of the company, I sleep better knowing Stratosphere has got our backs 24/7/365.Managing Principal, Management Consulting Client
We began working with Stratosphere right before the Covid-19 pandemic. There probably couldn't be a more stressful time to onboard with a new I.T. Company but Stratosphere has been amazing! We are probably one of their smaller clients, and many of their large companies also had siginificant issues at the beginning of the pandemic. However, Stratosphere never made us feel small. We are not sure what we would have done if we hadn't hired Stratosphere. They saved us!!!Manager, Machinery Industry Client
I can't say enough great things about Stratosphere. They know their stuff and are extremely friendly and easy to work with. As a mid-size company, we rely on Stratosphere to keep our system operating and our people focused on their jobs and not on maintaining their software.President, Design Industry Client