Zoom vs. Microsoft Teams: Which UCaaS solution is better for your business?

"Vs," for versus, against a dark background with a lighter blue streak running between the V and S.Do you want to migrate your phone system to the cloud or switch to a better Unified Communications as a Service (UCaaS) offering but don’t have the time to conduct in-depth research?

With so many players active in the rapidly changing UCaaS marketplace, determining which option aligns with your unique needs and goals can be time-consuming and stressful. That’s where we come in.

Our trusted technology advisors have over 20 years of experience with UCaaS, partnerships with leading suppliers, knowledge of niche solutions, and access to the latest market data. We’ve already done the homework for you.

Another vital element in our advisory arsenal is a tool that can instantly generate comprehensive comparison matrices showing how providers compare side-by-side.

In this “versus” blog series, we demonstrate the value of these objective matrices. This blog entry focuses on Zoom versus Microsoft Teams.

Before you review the matrix, here’s some essential background information about each UCaaS provider.

UCaaS supplier profile: Zoom

This San Jose, CA-based supplier has delivered video communication solutions since 2011 and exploded in popularity in 2020 when people needed an intuitive platform to stay connected with friends, family and colleagues. UCaaS from Zoom promotes productivity and collaboration from any location with an easy-to-use interface, security, reliability, scalability, and HD video and audio.

If you deploy Zoom’s UCaaS offering, adding telephony users to your meetings is simple. Additionally, if you’re migrating from an on-premises phone system, selecting this supplier can streamline the process if your employees already have experience with the application. This UCaaS provider also offers native enhanced emergency calling and compliance recording capabilities.

As a Zoom certified integrator, our team can add value to your company’s Zoom environment and realize the full potential of Zoom Phone with design, deployment, and solution management services. By partnering with us, you’ll receive white-glove project management services and expert guidance to ensure that implementation goes smoothly and your Zoom software is configured to align with your specific needs.

UCaaS supplier profile: Microsoft Teams

Founded in 1975 and headquartered in Redmond, WA, Microsoft is well-known as a business software supplier. Many companies rely on the Microsoft 365 suite of cloud applications, which enables end users to work from anywhere via OneDrive, SharePoint, Outlook, Excel, Azure Active Directory, and Microsoft Teams.

If your business already utilizes Microsoft 365, you can turn Teams into a full-blown cloud phone system with landline features, such as making and receiving voice and video calls over PSTN or the internet. End users can attend and host meetings, make and take calls, collaborate, share files, and chat without leaving the app.

Note: We have Microsoft unified communications partners in our network that can help you voice-enable Teams for comprehensive cloud phone system functionality for less than what you’d pay if you went directly to Microsoft. Working with one of our partners for Teams direct routing can also come with advantages like lower seat minimums, additional support services, flexible licensing, and high-level security.

ProviderMicrosoft TeamsZoom
HQLocation of headquartersRedmond, WASan Jose, CA
# of Employeesin-house staff144,0006,000
Public / PrivatePrivately owned or publicly tradedPublic: MSFTPublic: ZM
Seats in ServiceNumber of licenses deployed17M (Teams Phone PSTN)7M (Zoom Phone)
Minimum Seat Count / MRC# of seats or MRC minimum required to engageno minimumno minimum
Sweet SpotIdeal opportunities for the provider2-10,000+ seats150-2,500+ seats
Key AcquisitionsCompanies acquired and integrated into the supplier’s offeringLinkedIn, Skype Technologies, YammerKeybase, Kites, Solvvy, Workvivo
Datacenter LocationsLocation of supplier’s data centers
APAC: Asia-Pacific
EMEA: Europe, Middle East, Africa
LATAM: Latin America
NA: North America
Data-at-rest locations:
APAC: Hong Kong, Japan, Malyasia, Singapore, South Korea
Canada: Quebec City, Toronto
EMEA: Austria, Finland, France, Ireland, Netherlands, Poland, Sweden
LATAM: Brazil, Chile
UK: Cardiff, London
US: Bay (CA), Boydton (VA)
APAC: Hong Kong, Hyderabad, Melbourne, Mumbai, Osaka, Singapore, Sydney, Tianjin, Tokyo
Canada: Toronto, Vancouver
EMEA: Amsterdam, Frankfurt
LATAM: Queretaro (Mexico), São Paulo
US: Denver, Newark, New York City, San Jose, Virginia
International Full PSTN Replacementlocal DID + in-country calling experience, number portability, access to emergency services34 Countries47+ Countries
Compatible HandsetsIP phones supported and/or resold by supplierVia 3rd Party: Audiocodes, Cisco, Crestron, Poly, YealinkAlgo, Audiocodes, Cisco, Grandstream, Logitech, Poly, Snom, Yealink
PlatformDoes provider leverage a proprietary/native platform or leverage a platform via third-party partnership?MicrosoftProprietary
Microsoft Teams IntegrationsSupplier’s capability with Microsoft Teamsn/a (Microsoft Calling Plan)Direct Routing – Bundled PBX
Direct Routing – Microsoft PBX
Embedded Dialer
ComplianceCompliance standards the provider has met or is capable of assisting a cloud customer in meeting.CCPA, Cloud Security Alliance (CSA), FedRAMP, GDPR, HIPAA, HITRUST, ITAR, ISO 27001, PCI, SOC 2, SOX
Additional Compliances: Full List
CCPA, CPNI, Cloud Security Alliance (CSA), FedRAMP, GDPR, HIPAA, HITRUST, ISO 27001, SOC 2
Additional Compliances: FERPA, IAPP, NCSC DOD IL2, PIPE/PHIPA; Full List
Contact CenterContact center solutions the supplier offersNoneProprietary
Key System EmulationCan imitate Key Phone System functionalityNoYes
SIP Trunking AvailableDoes the supplier offer SIP trunking services for on-premises PBXs?NoYes
Line of Business App Integrations3rd-party SaaS solutions the supplier has integrated withCisco Webex/Webex Teams, HubSpot, Microsoft Dynamics, Microsoft Office, Salesforce, Slack, Zendesk, Zoho
Additional Integrations: Full List
Cerner, EPIC, Google Workspace, HubSpot, JobDiva, Microsoft Dynamics, Microsoft Office, Salesforce, ServiceNow, Slack, SugarCRM, Zendesk, Zoho
Additional Integrations: Full List
AI CapabilitiesArtificial intelligence tools incorporated in the provider’s solutionAssign Action Items
Live Language Translation
Note Taking & Summarization
Real-Time Transcription
Sentiment Analysis
Additional Capabilities:
Full List.
Assign Action Items
Live Language Translation
Note Taking & Summarization
Real-Time Transcription
Sentiment Analysis
SD-WAN OfferingsSD-WAN technologies that these providers offer and manage themselves.nonenone
Circuits OfferedDo these suppliers offer Dedicated Circuits for UCaaS traffic only, Internet circuits, and/or SIP trunking? If yes, please specific which ones.nono
Bring Your Own MPLSIf MPLS is supported, can the client bring any MPLS provider? Additional cost likely to apply.yesyes
Top Customer VerticalsVerticals in which supplier has historically had the most successN/AEducation, Healthcare, Professional Services, Technology
On-Site Implementation / TrainingDoes the supplier charge extra for these services?via Microsoft partnersAdditional charge
Implementation OverviewDescription or link providing further detailvia Microsoft partnersRead more here.
Dedicated Customer SupportDoes the supplier provide dedicated support personnel? If so, is this included or is there an additional cost?Read more here.24/7 global access included. Premier/Premier+ packages available for additional charge.
Read more here.
Collaboration Solutions AvailableNative and/or 3rd-party resale options offered by supplierMicrosoft Teams, Microsoft Teams Live EventsProprietary
Case Studieslink to provider’s case studies pageRead more here.Read more here.
Differentiatorsunique features of the technologyRead more here.All-in-one platform for Contact Center, AI, Virtual Agent, Phone, E-mail, Calendar, Video Meetings, Room Systems, Digital Signage, Content Sharing, Whiteboarding, Team Chat, Events, Webinars and more with over 2,000 app integrations with rich APIs and SDKs.

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As a trusted partner of Microsoft and Zoom, we can offer an objective assessment and efficiently identify the best UCaaS offering for your business. Start today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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