Top 4 signs your business needs managed Unified Communications as a Service (UCaaS)

A person wearing a headset works on a laptop with a glowing cloud icon hovering over the scene, representing unified communications. Many businesses seeking greater flexibility, accessibility, and affordability have replaced old-fashioned on-premises phone systems with Unified Communications as a Service (UCaaS) solutions. By the end of this year, the 2024 State of Disruption report from AVANT Analytics predicts that more than 80 percent of companies will have evaluated UCaaS offerings.

However, once you’ve deployed a UCaaS platform, managing it can prove challenging, especially considering the complexity of today’s unified communications offerings and the perpetual rollout of updates and new features.

If you want to minimize stress levels for your in-house staff while maximizing return on investment, you should consider managed UCaaS. Partnering with a managed service provider (MSP) could make a big difference for your business.

For business leaders mulling the matter, here are a few signs you need outside assistance with UCaaS platform management.

1. You don’t have anyone on staff who’s certified in your UCaaS platform.

To achieve your ideal ROI, you’ll want someone on your side who’s an expert in your UCaaS solution. A managed service provider can offer access to that expertise if you don’t have anyone on your internal team who fits the bill. For example, the Stratosphere staff includes professionals certified in leading suppliers such as Zoom, GoTo, and RingCentral.

2. You feel you don’t receive adequate support from your cloud phone system supplier.

If you’re unhappy with the support you receive from your supplier, managed UCaaS can meet your needs and help you enhance communications.

3. Your internal staff has trouble finding the time for routine platform management tasks.

Your internal team might struggle to oversee your UCaaS solution in addition to their other professional obligations. If your team members have trouble finding time for UCaaS platform management, that’s a surefire sign that your organization could benefit from outsourcing to a managed service provider.

4. You need help with end user training.

If your end users need help navigating your UCaaS platform, a third-party service provider can handle training and ongoing support to ensure your team is comfortable with the solution and can utilize it to its full potential.

If you want to learn more about managed UCaaS for your business, the Stratosphere Networks team is here to help. Our team has over 20 years of experience with telecommunications and cloud phone systems. We can handle platform management tasks including but not limited to the following:

  • Supplier management
  • Moves, adds and changes
  • Configuration (voicemail, shared lines, hunt groups, auto attendant menus)
  • Solution management via your customer portal
  • End user support and training
  • Proactive monitoring

Simplify UCaaS platform management today by calling 877-599-3999 or emailing

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