Pros and cons of private cloud: How to choose the best cloud solutions
Are you thinking about altering your cloud strategy this year? More than 90 percent of IT decision-makers plan to significantly alter their usage of cloud solutions during the next 12 to 24 months, according to the 2025 State of Cloud … Read more
How an AI voice agent can transform your call center: Top 5 business benefits
Are your call center agents stressed and overworked? If so, you’re far from alone; it’s an industry-wide issue. Research from SQM Group found that 63 percent of agents have a high job burnout rate, fueling an average annual turnover of … Read more
RingCentral vs. Zoom: Find your ideal CCaaS solution
The Contact Center as a Service (CCaaS) marketplace can be overwhelming. With so many options available and the rankings constantly shifting, you might worry that you’ll choose a cloud contact center offering only to regret it later. That’s where we … Read more
Top 5 cybersecurity trends to watch right now
If you’re feeling overwhelmed trying to keep up with new developments in cybersecurity, you aren’t alone. Thanks to factors like the rapid evolution of new technologies like artificial intelligence (AI), rising geopolitical tensions, and increasing regulatory requirements, IT security is … Read more
Why you should outsource IT this year: Top 4 reasons
It’s only been a couple of months, but 2025 is already shaping up to be an eventful year. If you’re a business leader grappling with economic uncertainty and an increasingly digital and rapidly changing world, then you might wonder whether … Read more