Why you need to update your disaster recovery plan right now
When was the last time you tested your backups? Is your disaster recovery plan current? If it’s been a while, you need to test, update and prepare as soon as possible, especially if you’re located in the central and eastern … Read more
Top 5 cloud trends to watch
The future is cloudy rather than bright for many businesses. Flexera’s 2025 State of the Cloud Report states that “cloud growth continues unabated,” with more than half of enterprise and small and midsize business (SMB) workloads running in public clouds. … Read more
Pros and cons of private cloud: How to choose the best cloud solutions
Are you thinking about altering your cloud strategy this year? More than 90 percent of IT decision-makers plan to significantly alter their usage of cloud solutions during the next 12 to 24 months, according to the 2025 State of Cloud … Read more
How an AI voice agent can transform your call center: Top 5 business benefits
Are your call center agents stressed and overworked? If so, you’re far from alone; it’s an industry-wide issue. Research from SQM Group found that 63 percent of agents have a high job burnout rate, fueling an average annual turnover of … Read more
RingCentral vs. Zoom: Find your ideal CCaaS solution
The Contact Center as a Service (CCaaS) marketplace can be overwhelming. With so many options available and the rankings constantly shifting, you might worry that you’ll choose a cloud contact center offering only to regret it later. That’s where we … Read more