We’ve all heard the saying, “There’s no such thing as a free lunch.” In line with that, there’s no way to deliver outstanding customer experiences (CX) and maintain optimal call center operations without a certain amount of monetary investment.
However, there are ways to control the amount you spend on your call center operations. If you want to provide the best possible experiences without exceeding your budget, these call center cost reduction strategies can help.
1. Add self-service options with AI.
Thanks to the power of AI for self-service, your call center can handle more customer queries without additional agents. AI-powered chatbots and interactive voice response (IVR) systems can handle basic customer requests like checking order statuses and resetting passwords, freeing your human employees to focus on more complex issues. Learn more by visiting our page on artificial intelligence for businesses.
2. Migrate from your on-premises solution to Contact Center as a Service (CCaaS).
A cloud contact center platform will cost less to maintain than an on-prem solution. CCaaS also typically offers greater flexibility and mobility along with less downtime. Visit our CCaaS page for additional details.
3. Make agents’ jobs more engaging with AI.
AI-powered coaching tools and smart agent assistants can retrieve vital customer details, supply scripts and prompts, and otherwise make agents’ jobs easier, contributing to greater job satisfaction and lower turnover. McKinsey & Co. has found that replacing an agent costs $10,000 to $20,000 on average when you account for lower productivity and the time required to train a new hire, so combating attrition can significantly impact your contact center costs.
4. Fully or partially outsource.
Business process outsourcing (BPO) services for your call center can support stellar CX while reining in the costs associated with labor. Visit our call center outsourcing advisory services page to learn more.
5. Maximize your return on investment with managed CCaaS.
If your in-house staff is stressed managing your CCaaS solution on top of their other obligations, managed CCaaS will give you access to high-level expertise, maximize your ROI, and contain your spending. Learn more from our managed CCaaS page.
Our trusted technology advisors would be happy to help you explore call center cost reduction strategies and evaluate contact center solutions. With over 20 years of IT and telephony experience, partnerships with leading suppliers, the latest market data, and detailed comparison matrices, we can rapidly narrow your options from double-digits to the top 5 that align with your requirements and objectives.
Start now by calling 877-599-3999 or emailing sales@stratospherenetworks.com. You can also take a few minutes to jumpstart your search for the best tech with our free CCaaS assessment.
