Call Center Outsourcing Advisory Services

Leverage Decades of Expertise in Call Center Services

With more than 25 years of experience in the call center outsourcing space, our partner does much more than simply recommend the top-rated BPO suppliers. Combining their extensive knowledge of the call and contact center industry with a comprehensive assessment of your unique requirements, they'll search their database of more than 500 thoroughly vetted U.S.-based, nearshore and offshore suppliers and find the ideal outsourcing provider for your business.

With hundreds of supplier searches performed each year and a 95 percent average CSAT score, they have a proven track record of finding high-performing call centers that offer competitive pricing for companies that want to contain costs while still enhancing the customer experience. Their advisors can help you outsource the following call and contact center functions:

Inbound


  • Customer service
  • Lead generation
  • Helpdesk and tech support
  • Sales and order processing
  • Email support
  • Live chat
  • Reservations
  • And more

Outbound


  • Telemarketing
  • Customer retention
  • Telesales
  • Collections
  • Surveys
  • Appointments
  • And more

Key Benefits of Business Process Outsourcing Advisory Services

Why work with a call center advisory firm instead of shopping around on your own? There are plenty of reasons to opt for free advisory services as opposed to conducting the search yourself, including the following:

  • Lower costs
  • Less time spent shopping around
  • Access to objective advice from call center industry experts
  • More time to focus on other aspects of running your business
  • Improved CX
  • Only evaluate options that meet your exact requirements

    Budget
    Industry experience
    Service types
    Languages
    Location
    Number of agents
    Scalability

Finding Your Ideal Outsourcing Partner: The Advisory Process

Our partner has developed a highly efficient process for narrowing down your call center options from their carefully vetted database of BPO suppliers:

  • Assessing your business needs
  • Listing your vital requirements
  • Carrying out an in-depth outsourcing partner search utilizing their database
  • Assembling and presenting an objective side-by-side comparison of top suppliers meeting your criteria
  • Conducting site visits and provider due diligence
  • Pinpointing your ideal outsourcing service provider
  • Ongoing performance monitoring to ensure the supplier meets expectations

No matter which industry you're in, we can connect you with a call center service provider that's well-versed in your vertical, including but not limited to the following:

  • Healthcare
  • Insurance
  • Education
  • Gaming
  • Retail
  • Travel
  • Telecommunications
  • E-commerce
  • Consumer products
  • Government
  • Hospitality
  • Non-profit and fundraising
  • And more

To start the process of finding the perfect call center outsourcing partner for your business, contact our advisors today at 877-599-3999 or sales@stratospherenetworks.com.

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