A high-tech company with over 1,000 employees at 15 offices worldwide faced long resolution times and a lack of efficiency due to high volumes of repetitive facilities-related requests. The employees in the facility management department faced approximately 3,000 inquiries each month.
Additionally, their ticketing system wasn’t intuitive. Workers had to manually triage tickets, and relevant information wasn’t easily accessible in the knowledge base. To resolve these issues, the company implemented an artificial intelligence platform for facilities management from our portfolio.
The conversational AI solution enables self-service and instant knowledge retrieval via Slack and the internal employee portal. With AI for facility management, the company can auto-resolve 45 percent of requests, and productivity has increased by 30 percent.
That’s just one example of how artificial intelligence can streamline facilities management. As of 2023, roughly 73 percent of facilities managers named productivity/efficiency as one of their most pressing issues, according to Statista. Artificial intelligence can address that area of concern and make your life easier.
Here are some of the top ways that the AI solutions in our portfolio benefit facility managers.
1. Automatically resolving common issues.
AI can automatically address up to 75 percent of facilities-related queries and problems, saving everyone valuable time. Routine tasks artificial intelligence can handle include the following:
- Answering frequently asked questions
- Scheduling repairs and maintenance
- Processing service requests
- Ordering new access cards
- Booking conference rooms
- Ordering office equipment
- Providing direction to meeting and conference rooms
- Identifying printer locations
- And more
2. Improving employee productivity.
By automatically and rapidly resolving requests, AI for facility management can increase employee productivity by 80 percent. Staff members sending in queries won’t have to wait as long for resolution (with up to 90 percent reduction in the mean time to resolution (MTTR)) and will have more self-service options, while facilities management team members will have a lighter workload and more time to focus on other tasks.
3. Enhancing cross-department collaboration and operational efficiency.
By automating workflows and streamlining processes, AI can support more effective collaboration across departments, such as facilities, HR, IT, and finance.
4. Ensuring staff members stay informed.
An AI solution for facilities management can proactively and automatically notify your company’s employees about policy updates and scheduled downtime and maintenance.
5. Containing costs.
By making high volumes of requests more manageable, AI can contain labor-related costs by making it possible for your team to handle everything without working overtime or adding additional employees.
6. Enhancing employee and customer experiences (EX and CX).
Artificial intelligence makes work less stressful for your facilities team and quickly resolves issues for employees in other departments, leading to happier staff members who deliver better customer service.
If you want to learn more about AI for facility management, our trusted technology advisors would be happy to assist you. We have over 20 years of IT experience and can rapidly narrow down your options from dozens to the top 3 to 5 best-in-class solutions that align with your needs and goals. If you’re under pressure to deploy AI but don’t know where to start, we’re also offering a free AI assessment to qualifying businesses.
Start today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
