Tech Tips from the President

The future is cloudy rather than bright for many businesses. Flexera’s 2025 State of the Cloud Report states that “cloud growth continues unabated,” with more than half of enterprise and small and midsize business (SMB) workloads running in public clouds. … Read more >

Are you thinking about altering your cloud strategy this year? More than 90 percent of IT decision-makers plan to significantly alter their usage of cloud solutions during the next 12 to 24 months, according to the 2025 State of Cloud … Read more >

Are your call center agents stressed and overworked? If so, you’re far from alone; it’s an industry-wide issue. Research from SQM Group found that 63 percent of agents have a high job burnout rate, fueling an average annual turnover of … Read more >

It’s only been a couple of months, but 2025 is already shaping up to be an eventful year. If you’re a business leader grappling with economic uncertainty and an increasingly digital and rapidly changing world, then you might wonder whether … Read more >

If advancing your company’s adoption of generative artificial intelligence (genAI) is one of your primary areas of focus for 2025, you’re not alone: 75 percent of executives consider AI/genAI one of their top three strategic priorities this year, according to … Read more >