Tech Tips from the President

What’s the difference between VoIP and UCaaS? How to determine which is right for your business

A marketing agency in the Chicago suburbs with about 125 employees started out determined to stick with their on-premises phone system. However, the company was spending a significant amount on usage and dial tone, and their system was several releases … Read more >

4 Cisco Meraki smart workplace technology solutions to contain costs, increase sustainability and more

As technology advances, our homes and workplaces have become increasingly intelligent, occupied by “smart” internet-connected devices capable of monitoring occupancy, temperature, air quality and other aspects of the internal environment. The number of Internet of Things (IoT) devices worldwide is … Read more >

Why your contact center needs workforce engagement management (WEM) tools

Imagine you’re having problems with a product and need to contact the manufacturer for assistance. Which customer service representative would you choose: one who listens attentively and seems eager to solve your issue or a bored, disengaged agent who seems … Read more >

Why you should combine UCaaS and CCaaS

Some combinations – like peanut butter and jelly or Batman and Robin – make sense. While you could eat a burger without fries and Sherlock Holmes could solve crimes without help from Dr. Watson, who would want to live in … Read more >

4 common CRM mistakes to avoid during selection and implementation

You’ve probably heard the saying, “It’s who you know, not what you know.” Typically, advisors dispense this bit of wisdom to professionals seeking career success. However, the idea that relationships matter more than industry-specific skills and knowledge can also apply … Read more >

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