Top 4 reasons to outsource your IT support this year

A hand pointing at a surface covered in icons, one of which says "Outsourcing." With 2024 still in its early stages, it’s not too late to add another New Year’s resolution to your list: Outsourcing your IT support.

As technology advances at an increasingly rapid pace, it’s more challenging than ever to stay up to speed on new solutions while also handling the daily demands of IT support. Opting for fully managed or co-managed IT in 2024 can help your company contain costs, reduce stress levels for your internal team, boost productivity, and stay ahead of the competition.

If you’re a business leader considering your strategy for the year ahead, here are a few of the top reasons to outsource IT.

1. Hiring and retaining IT professionals isn’t easy.

Most senior tech leaders (63 percent) say it’s currently hard to hire skilled IT staffers, according to Spiceworks’ 2024 State of IT report. Outsourcing to a third-party service provider is one way to ensure you have experienced IT professionals on your side without the hassle associated with recruiting and retaining internal staffers.

2.There’s a cybersecurity talent shortage.

The situation is no better in the realm of cybersecurity. As of 2023, we had a global security workforce deficit of nearly 4 million, according to the most recent (ISC)² Cybersecurity Workforce Study.

Considering the fact that bad actors have seized the opportunity presented by generative AI to launch supercharged phishing campaigns, ensuring your business has access to high-level security talent is vital – and outsourcing is one way to do that.

3. Outsourcing can enhance your AI strategy.

Generative AI (a.k.a. genAI) is well on its way to becoming ubiquitous in the corporate world. By 2025, 90 percent of companies globally will utilize genAI as a workforce partner, according to the Gartner 2023 IT Symposium/Xpo™ Keynote Insights. However, Gartner also projects that more than 50 percent of enterprises that construct their own large language models (LLMs) from scratch will scrap those projects by 2028 because of the associated costs, complexity, and technical debt.

Crafting a solid AI strategy and successfully deploying artificial intelligence within your organization will be much easier with a managed IT service provider on your side. An MSP can assist you in multiple ways:

  • Providing AI skills and expertise
  • Identifying opportunities to deploy AI
  • Sourcing high-quality data
  • Developing customized solutions
  • Monitoring performance after implementation

4. Co-managed support can prevent burnout for your internal IT workers.

If you decide to keep all your IT support in-house, you could overwhelm your internal staffers and lose them to burnout. The 2024 IT salary guide from Robert Half states that 48 percent of tech workers surveyed report growing feelings of burnout – and the leading cause of the condition is heavy workloads.

Don’t wait until the demands of daily IT support work cause your in-house workers to leave, lowering productivity and potentially leading to downtime due to a lack of tech support. Outsourcing some of your IT support needs to a third-party provider can make your internal team’s lives less stressful.

Ultimately, the right managed IT service provider can help your company contain costs, increase productivity, enhance security, and stay up to speed on rapidly evolving technology. Don’t hesitate to contact our team to explore your options for fully managed or co-managed IT services.

Start now by calling 877-599-3999 or emailing

Contact Us

We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from Stratosphere Networks, you can optout of all marketing communications or customize your preferences here.