Tech Tips from the President

Halloween isn’t the only big event that defines October. Since 2004, Cybersecurity Awareness Month has also taken place during October to promote knowledge of best practices for optimal IT security, according to the Cybersecurity and Infrastructure Security Agency (CISA). After … Read more >

Fueled by a growing focus on customer experience (CX) and the rise of remote work, the Contact Center as a Service (CCaaS) marketplace is expanding at a rapid rate. Between 2023 and 2030, the CCaaS market is expected to grow … Read more >

An employee at a multinational finance firm received an email that appeared to be from the company’s chief financial officer (CFO) instructing the recipient to participate in a confidential transaction, according to CNN. The worker initially suspected fraud, but a … Read more >

The saying “use it or lose it” is usually a warning. However, in the world of Software as a Service (SaaS) licenses, it’s a philosophy for financially savvy business and IT leaders. One analysis of 6 million customer devices found … Read more >

We’ve all heard the saying, “There’s no such thing as a free lunch.” In line with that, there’s no way to deliver outstanding customer experiences (CX) and maintain optimal call center operations without a certain amount of monetary investment. However, … Read more >