Tech Tips from the President

Softphone vs. deskphone: Which is best for your business?

Picture a typical office worker on the job. Your mental image might include the standard tools of the trade: A desktop computer and a deskphone. However, as companies have embraced Unified Communications as a Service (UCaaS) platforms (a.k.a., cloud phone … Read more >

What’s the difference between VoIP and UCaaS? How to determine which is right for your business

A marketing agency in the Chicago suburbs with about 125 employees started out determined to stick with their on-premises phone system. However, the company was spending a significant amount on usage and dial tone, and their system was several releases … Read more >

4 Cisco Meraki smart workplace technology solutions to contain costs, increase sustainability and more

As technology advances, our homes and workplaces have become increasingly intelligent, occupied by “smart” internet-connected devices capable of monitoring occupancy, temperature, air quality and other aspects of the internal environment. The number of Internet of Things (IoT) devices worldwide is … Read more >

Why your contact center needs workforce engagement management (WEM) tools

Imagine you’re having problems with a product and need to contact the manufacturer for assistance. Which customer service representative would you choose: one who listens attentively and seems eager to solve your issue or a bored, disengaged agent who seems … Read more >

Why you should combine UCaaS and CCaaS

Some combinations – like peanut butter and jelly or Batman and Robin – make sense. While you could eat a burger without fries and Sherlock Holmes could solve crimes without help from Dr. Watson, who would want to live in … Read more >

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