4 signs your business needs managed Contact Center as a Service (CCaaS)
Are you getting as much value as possible from your Contact Center as a Service (CCaaS) solution without overworking your in-house team members? If you aren’t confident answering “yes” to that question, your business might benefit from partnering with a … Read more
How to supercharge social media marketing with AI
Have you ever changed your mind about a brand because of a social media post? Maybe a glowing endorsement in your feed inspired you to try a company’s products. Alternatively, a scathing critique might have led you to steer clear. … Read more
Why you should outsource project management
Do you have a project in mind that you can’t complete because you don’t have the time to manage it in-house? All too often, businesses that need new solutions delay or abandon implementation because they lack the bandwidth for a … Read more
6 major AI risks and how to mitigate them
Do the benefits of AI outweigh the risks? Most CEOs surveyed (78 percent) agree that the advantages of deploying artificial intelligence overshadow the hazards, according to Gartner. However, it’s undeniable that there are possible downsides to deploying AI. If you’re … Read more
5 IT and security recruiting trends to watch
Despite uncertainty about economic conditions, businesses still plan to prioritize technology this year: While 84 percent of companies surveyed in 2023 expressed concerns about a possible recession in 2024, 66 percent still intended to increase IT budgets, according to Spiceworks’ … Read more