Tech Tips from the President

Of the many initialisms included in conversations about IT solutions, SaaS – which stands for Software as a Service – is among the most common. You might have heard it used in discussions about cloud computing and cloud-hosted solutions. However, … Read more >

A high-tech company with over 1,000 employees at 15 offices worldwide faced long resolution times and a lack of efficiency due to high volumes of repetitive facilities-related requests. The employees in the facility management department faced approximately 3,000 inquiries each … Read more >

Many businesses seeking greater flexibility, accessibility, and affordability have replaced old-fashioned on-premises phone systems with Unified Communications as a Service (UCaaS) solutions. By the end of this year, the 2024 State of Disruption report from AVANT Analytics predicts that more … Read more >

Are you getting as much value as possible from your Contact Center as a Service (CCaaS) solution without overworking your in-house team members? If you aren’t confident answering “yes” to that question, your business might benefit from partnering with a … Read more >

Have you ever changed your mind about a brand because of a social media post? Maybe a glowing endorsement in your feed inspired you to try a company’s products. Alternatively, a scathing critique might have led you to steer clear. … Read more >