Are you getting as much value as possible from your Contact Center as a Service (CCaaS) solution without overworking your in-house team members?
If you aren’t confident answering “yes” to that question, your business might benefit from partnering with a third-party provider for managed CCaaS. With managed services for your cloud contact center solution, your organization can contain costs and maximize your return on investment with 24/7 full-service operational support.
For business leaders considering managed CCaaS, here are a few surefire signs that your organization would be better off if you turned to an external provider for cloud contact center platform support.
1. You aren’t satisfied with your current level of CCaaS support.
If you aren’t happy with the support you receive from your CCaaS solution supplier, managed cloud contact center services can fix that for you. We can connect you with contact center experts who have more than 100 years of collective experience and certifications in major platforms:
2. Your in-house staff is stressed trying to manage your CCaaS solution on top of everything else.
Today’s cloud contact center platforms have become incredibly complex, and it can be difficult for staff members to maintain status as the subject matter experts on the latest version of the solution. You can make your in-house employees’ lives easier by outsourcing CCaaS management.
3. Hiring an internal staffer with expertise in your CCaaS solution would break your budget.
To keep up with the latest version of your CCaaS solution, you could hire an in-house staffer who specializes in the platform. However, the cost of recruiting, onboarding, and retaining an internal employee for CCaaS management can be significant. Working with a third-party service provider can produce the same results for a lower price.
4. You want to enhance employee and customer experiences (EX and CX).
A managed CCaaS provider can augment your contact center platform with artificial intelligence and workforce and quality management functionality to support better experiences for your staff and customers.
If you want to learn more about managed CCaaS packages for your business, our trusted technology advisors can identify the ideal offering for your organization based on your unique needs. We leverage over 20 years of IT industry experience and have assisted numerous companies with cloud contact center solution selection, implementation, and ongoing support.
Take the first step toward smoother contact center operations today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
