In today's increasingly digital and virtual world, legacy contact center technology is no longer enough for companies that want to forge strong relationships with their clients and employees. Today's consumers want to connect with your organization via the channel of their choice – whether that's calling, texting or chatting online. Meanwhile, remote and on-the-go agents require a contact center solution they can access from any location or device.
Contact Center as a Service (CCaaS) platforms meet those modern needs and enhance both the customer and employee experiences. If you're looking to drive productivity and empower remote workers, you should consider cloud communication solutions from Talkdesk, a leader in the CCaaS space.
Why Businesses Turn to Talkdesk for Cloud Communications
Since their founding in 2011, Talkdesk has worked to fulfill their mission of helping businesses around the world deliver the kind of customer experiences that inspire long-term brand loyalty. More than 1,800 companies in 75 countries have implemented Talkdesk's cloud contact center technology to achieve higher rates of customer satisfaction while also increasing efficiency and containing costs.
The supplier has earned recognition from notable organizations such as Gartner, Forrester, and Frost & Sullivan as one of the top providers in the CCaaS market. Their software stands out from the crowd with the following features:
- Intuitive interface: Agents need little (if any) training to utilize the platform effectively.
- Enterprise-grade software: The solution meets high standards of security, reliability (with a 100 percent uptime SLA) and scalability.
- 60+ out-of-the-box integrations: This cloud contact center software seamlessly integrates with leading CRM platforms such as Salesforce, Slack, Zendesk, ServiceNow and more.
Talkdesk CX Cloud Meets Evolving Consumer Expectations
Companies across all industries increasingly compete based on CX. Make sure you have all the customer service capabilities necessary for lasting success with Talkdesk's innovative end-to-end solution. Talkdesk CX Cloud streamlines operations by combining all of these notable features in a single platform:
Customer engagement capabilities
- Omni-channel communications
- AI-powered self-service tools
- Outbound dialer
Workforce engagement capabilities
- Workforce management features, such as automated scheduling and demand forecasting
- AI-powered speech analytics
- Mobile agent app
- Call recording
- AI-driven virtual agent assistant
- Customer interaction quality management
- Real-time dashboards and reporting
- Industry peer data for benchmarking
- AI-powered sentiment analysis
- Business Intelligence
- Real-time customer feedback
Enterprise collaboration features
- Phone system integration
- Collaboration solution integration (Slack and Teams)
Compare and Contrast With Help From Our Cloud Consultants
With so many cloud contact center solutions to choose from, finding the right platform for your business isn't easy. Minimize the time and effort you'll spend shopping around by working with our trusted technology advisors. We have experience working with a wide range of CCaaS platforms from providers in our extensive partner network, and we can quickly create a side-by-side comparison matrix to help you identify the solution that best supports your organizational objectives.
Take the first step toward a better CX today by calling 877-599-3999 or emailing email@example.com.
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Read about how our advisors identified the ideal cloud contact center platform for a medical supply company.Read Case Study