Genesys

Customer experience (CX) is quickly becoming the leading factor that determines success in the business world. Today's consumers not only expect fast, personalized service but also want the option to connect with companies using various channels of communication, from voice to instant messaging to texting. Genesys, a leading cloud-based communications solution provider, can ensure your clients have an exceptional experience with advanced contact center technology.

Genesys Products: Leverage Leading Customer Engagement and Employee Management Platforms

If you're a contact center manager searching for software that will support stronger relationships, this vendor offers several products with sophisticated capabilities for managing the customer journey. All of these options give agents all the information they need to quickly address clients' issues in one unified platform.

PureCloud


This intuitive contact center application is ideal for mid-sized call centers and comes with the following features. Please note that this is not an exhaustive list.

  • Easy deployment and account set-up
  • Interactive dashboards for streamlined management of agents and interactions
  • Multi-channel communications (SMS, email, web chat and voice)
  • Zero hardware requirements
  • Subscription options that allow you to only pay for the resources you need
  • Integration with existing systems (e.g., Salesforce, Microsoft Dynamics, Zendesk, and more)
  • Compliant with HIPAA, PCI DSS – Secure Pause and GDPR

PureConnect


This reliable CX application serves as a comprehensive omnichannel contact center platform for mid-market businesses and large companies. This product's notable capabilities include but are not limited to the following:

  • Integration with popular workforce management providers
    • IEX TotalView
    • GMT
    • Aspect eWFM
    • Blue Pumpkin/Witness/Verint
  • Compliant with HIPAA, PCI DSS – Secure IVR, PCI DSS – Secure Pause and GDPR

PureEngage


Created specifically for larger enterprises and Fortune 500 companies, this omnichannel platform has a robust engine and allows for extensive customization. Here are just some of its key characteristics:

  • Predictive matching to direct customers to the best resources
  • Automation of self-service dialogues, driven by Artificial Intelligence (AI)
  • Single pane that offers insights into performance metrics across all channels
  • Compliant with PCI DSS – Secure IVR, PCI DSS – Secure Pause, HIPAA and GDPR

Compare Genesys to Your Other Options With Help From Our Cloud Consultants

If you're shopping for a cloud contact center solution, our team of senior trusted advisors has experience working with products from Genesys as well as other suppliers of cutting-edge communications software. We can provide you with an objective, side-by-side comparison of different products to help you decide which one best fulfills your company's requirements.

For more information, please contact our team of expert cloud consultants at 877-599-3999 or sales@stratospherenetworks.com.

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