To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.
Are you unhappy with the support you receive for your current cloud contact center platform and tired of trying to keep up with the latest version?
Today’s Contact Center as a Service (CCaaS) solutions have become incredibly complex and take plenty of time, effort and expertise to effectively oversee. If you want to maximize your return on investment without breaking the bank or overwhelming your internal staff, managed CCaaS services could be just what your business needs.
Managed CCaaS: Top business benefits and essential elements
With managed CCaaS, your team won’t have to worry about attending to your cloud contact center solution on top of all their other daily obligations. The solutions in our portfolio offer 24/7 platform management and support to ensure you realize the total value of your CCaaS solution.
Here are just a few of the advantages of opting for CCaaS management from a third-party service provider:
Lower cost compared to managing the solution in-house
Guaranteed rapid responses (minutes, not days)
Access to a team with in-depth CCaaS expertise and experience
Enhanced customer and employee experiences (CX and EX)
The managed CCaaS offerings in our portfolio provide support for leading platforms, including but not limited to the following:
Managed Contact Center as a Service (CCaaS) cuts costs, maximizes ROI
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Major brands rely on these contact center platform management services to sustain day-to-day CX operations:
Adding, modifying and removing users/teams/skills
Modifying user security roles
Add new/port RespOrgDID/TFNs support
Create and modify dashboard/reports
Tier 1 technical support
Support ticket triage and management
Supervisor training
Admin training
“Train the trainer” training
Reporting training
Studio training
Direct contact support (SPOC services)
Quarterly business review
Reporting and participating
Weekly SLA monitoring and reporting
Integration implementation/modification
New product additions
Product upgrades support
Creating/modifying IVR/call flows
If you want to explore your CCaaS options, our team of technology advisors would be happy to help. We leverage advanced analytical tools and the latest market data to identify the best solutions for our clients, typically saving them dozens of hours. Our team can narrow down your options from double-digits to the top 3 to 5 in a matter of minutes.
Connect with our advisors today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
