Tech Tips from the President

Your 2024 IT forecast: 4 technology predictions for the upcoming year

If the 2020s have taught us anything so far, it’s that you can speculate about the future but never know for certain how the timeline will actually unfold. That’s especially true in the realm of technology since it evolves so … Read more >

5 key considerations for your 2024 IT roadmap

Benjamin Franklin cautioned, “By failing to prepare, you are preparing to fail.” That quote merits some reflection as we consider the fast-approaching new year. You must carefully chart a course for your company in 2024 to avoid losing your way … Read more >

Technologies to be thankful for this year: 2023 edition

It’s hard to believe Thanksgiving is already here again. In keeping with our annual tradition, it’s time to once again reflect on the technologies we’re grateful to have at our disposal to make our daily lives better and easier. While … Read more >

Measurement matters: Improve contact center performance with data collection, forecasting

Contact center performance can make or break your business. Even if they love your company or brand, 59 percent of U.S. consumers say they’ll shop elsewhere after several bad experiences, according to PwC. Seventeen percent will end the relationship after … Read more >

5 key ways a managed service provider can help with AI implementation

If you’re looking for ways to leverage AI to make your business more productive and profitable, you’re part of a larger trend: 72 percent of CEOs in the U.S. describe generative artificial intelligence as a “top investment priority despite uncertain … Read more >

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