With Thanksgiving just a few days away, it’s once again time to reflect on the past year and give thanks for the technologies we’re grateful to have on our side.
This is never an easy list to compile, considering how many innovative IT solutions exist for businesses seeking to promote productivity, efficiency, and incredible employee and customer experiences (EX and CX). The Stratosphere Networks team appreciates all the technologies and suppliers in our portfolio.
Here are a few notable technologies we’re thankful for in 2024.
1. Branded outbound caller identification.
Eighty percent of Americans don’t pick up when an unknown number calls their cell phone, according to the Pew Research Center. Branded outbound caller identification helps businesses connect with customers and avoid playing phone tag by ensuring your company name and logo appear on the recipient’s smartphone screen.
Our technology advisors have assisted clients enhance customer and employee experiences (CX and EX) with outbound branded caller identification. Please see this blog entry for additional details: Your guide to branded caller ID: How to boost answer rates by 80%
2. Extended detection and response (XDR).
XDR solutions constantly scan for anomalies and enhance security with a combination of elements such as network and endpoint managed detection and response (MDR) and security information and event management (SIEM).
Some XDR suppliers have also added artificial intelligence to enhance anomaly detection capabilities. Please visit our managed cybersecurity page for more information.
3. AI solutions for CX.
The right AI solutions can enable your organization to enhance CX with features such as automated ticket resolution and expanded self-service options. The AI solutions for customer service in our portfolio boost customer satisfaction and loyalty while also improving the agent experience by reducing workloads and taking over mundane tasks.
For more info on AI solutions for CX, please visit our artificial intelligence for businesses page.
4. Contact Center as a Service (CCaaS).
A cloud contact center platform can increase agent productivity, reduce turnover, contain costs, and support the delivery of stellar omnichannel customer service. Many CCaaS solutions also incorporate or integrate with generative AI to streamline call center operations with features like smart chatbots, agent assistants, and workflow automation.
Please visit our CCaaS page to learn more.
If you want to explore your options in any of the technology solution categories listed here, our team of trusted advisors would be happy to help. We can streamline your search with 20+ years of experience in IT and telecommunications, a vast network of leading suppliers, access to the latest marketplace data, and a tool that rapidly generates detailed comparison matrices.
Jumpstart your journey today by calling 877-599-3999 or emailing sales@stratospherenetworks.com. You can also complete a free assessment to accelerate your technology selection process.
