It’s hard to believe Thanksgiving is already here again. In keeping with our annual tradition, it’s time to once again reflect on the technologies we’re grateful to have at our disposal to make our daily lives better and easier.
While the tech world has always evolved quickly, 2023 has been an especially eventful year. We can only imagine what the end of it and 2024 have in store for us all. Focusing on the present, however, here are a few types of technology that we’re thankful for today.
1. Generative artificial intelligence.
It shouldn’t surprise anyone that generative AI tops this list. This year, ChatGPT and other AI solutions revolutionized how we live and work. This technology has enabled new self-service options for customers, support ticket resolution routes for employees, and agent assistance for contact center workers, to name just a few use cases.
It’s had an incredible impact so far and will undoubtedly continue to transform our lives. For more information, check out our blog, “10 notable business use cases for generative AI.”
2. Cloud contact center solutions with advanced data analysis and forecasting abilities.
The ability to anticipate future fluctuations in demand and staffing can make a huge difference by optimizing contact center operations and enhancing your organization’s ability to deliver great customer experiences. Contact center solutions that collect and analyze historical data can revolutionize CX by forecasting staff absences, seasonal trends in demand, the ratio of inbound to outbound calls, and more.
For details, check out our blog, “Measurement matters: Improve contact center performance with data collection, forecasting.”
3. Robotic process automation (RPA).
Robotic process automation can take over repetitive back-office tasks such as data extraction and data entry, according to IBM. Automating tedious tasks can increase productivity, eliminate human error, and free up non-robotic staffers to focus on more engaging projects, improving the employee experience (EX). Happier employees translate to better customer service and a more successful business overall.
4. Branded caller ID.
If you’re like most people, you don’t answer when an unknown number calls your smartphone. That makes it difficult for companies to reach clients regarding appointments, deliveries, and other urgent matters. Branded caller identification fixes that issue by identifying your company’s calls with your name and logo.
Don’t lose any more time or money to phone tag and missed appointments and deliveries. For details, refer to our blog, “Your guide to branded caller ID: How to boost answer rates by 80%.”
Our technology advisors would be happy to help if you want to learn more about any of the technologies listed here. With 20+ years of IT industry experience and access to niche solutions, advanced tools for crafting comparison matrices, and the latest market data, we can streamline the process of finding solutions that align with your organization’s needs and objectives.
We typically save our clients dozens of hours they would have otherwise spent navigating complex marketplaces on their own – and we can also ensure smooth deployment with our white-glove project management services.
Jumpstart your tech journey today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
