With Thanksgiving just a few days away, it’s once again time to reflect on the past 11 months or so and consider the technologies we’re grateful to have in our arsenal.
It’s isn’t easy to choose from all the innovative IT solutions available to help businesses maintain high levels of productivity and security while delivering great customer experiences. However, thinking back on 2022 so far, here are a few technologies to be thankful for this year.
1. Backup and disaster recovery (BDR) and business continuity solutions.
Disaster Recovery as a Service (DRaaS) solutions – along with data backups, business continuity services, and hosted data centers – can minimize downtime and losses when disaster inevitably strikes. With both naturally occurring catastrophes and manufactured crises like cyberattacks on the rise, proactively establishing a backup and disaster recovery plan is critical, no matter your company’s size or industry.
2. AI-powered self-service features for contact centers.
As cloud contact center software has advanced, so have self-service features such as intelligent interactive voice response systems (IVRs), virtual customer service agents, and smart chatbots. Contact Center as a Service (CCaaS) platforms with these features can enhance both the customer and employee experiences by shortening wait times, lightening the workload for contact center agents, enabling 24/7 service, and giving clients more choices, among other benefits.
3. Zero-trust security solutions.
In today’s world of rampant cybercrime, a zero-trust security system is essential to minimize your risk level. Adopting a zero-trust strategy safeguards your applications and data from insider threats and can save you millions in breach-related costs. Learn more from our previous blog entry, “Still haven’t adopted a zero-trust strategy? Here’s why you should ASAP.”
4. Infrastructure as a Service (IaaS).
IaaS has become a hot commodity due to the growing demand for cloud computing solutions and online services. Key advantages of IaaS compared to on-site infrastructure include scalability, less downtime due to off-site hosting, greater accessibility, and lower spending due to the elimination of on-premises hardware costs. Check out our previous blog entry, “What to look for in an Infrastructure as a Service (IaaS) supplier,” for additional info.
5. Customer relationship management (CRM) software.
CX matters more than ever these days if you want to stand out from the competition. The right CRM platform can provide unprecedented insight into interactions with current and prospective clients and allow you to track customer journeys. CRM software can also contain costs, increase efficiency, and improve collaboration between your sales and marketing departments.
Our trusted advisors can assist you if you’re interested in learning more about any of the technologies mentioned above. With access to advanced tools and our vast partner network (not to mention years of IT solution experience), our team can efficiently identify the best products and services for your business and craft an IT roadmap to position your organization for lasting success.
Get started today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
