Property Insurance Firm Standardizes Communications With Contact Center as a Service

IT Support Coverage Plan

Infrastructure and telecommunications management

Company Background

The client consists of a group of property casualty insurance companies and surety providers. Incorporated in 1991, the organization specializes in personal auto insurance and offers commercial auto insurance products via a network of independent agents throughout the U.S.

Property Insurance Provider Case Study

Business Challenge

The company had different phone systems at five locations across the country. The organization wanted to implement a uniform, centralized solution. In addition, the new solution needed to be scalable and flexible in terms of adding new locations, since the client was expanding through acquisitions. The client also needed a new email solution and better infrastructure management.

Stratosphere Networks Solution

Stratosphere consulted with the client and helped them implement a CCaaS (contact center as a service) solution. Our experts assisted with the contact center migration, in addition to migrating the company's network to MPLS. Additionally, we migrated the company to a new hosted email solution and designed a new infrastructure as a service (IaaS) solution; 130 virtual servers were moved to a new hybrid IaaS provider.

Furthermore, the Stratosphere team provides on-going support. Our team is ready to assist on-site to resolve any issues that might arise.


Because of the new solutions and services, the client has been able to focus less on day-to-day telecom and infrastructure management and more on broader strategic initiatives. Here are some of the other advantages the company has experienced:

  • Centralized telecom/contact center solution
  • On-going IT and telecom support, including on-site assistance
  • New and improved email solution
  • Better infrastructure management with new IaaS solution

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