IT Support Coverage Plan
Comprehensive onsite and remote support with 24x7x365 proactive monitoring
Located in Evanston, IL, this company provides executive recruitment services for highly qualified marketing and quantitative professionals. Their recruiting experts strive to develop longterm relationships with candidates, following them through every phase of their careers and often serving as their primary career advisors. In order to proactively communicate with existing and potential candidates, this company relies heavily on their IT network and Avaya IP Office system.
"We were growing at break-neck speed. stratosphere was not only able to keep up, but take are business to the next level."
With only one person in charge of all their IT and telephony needs, more critical issues were arising than being resolved. With the exponential growth that this company was experiencing, it was clear that their support needed to grow too.
Because they were accustomed to having their technical support in-house but were unable to afford a full in-house staff, it was very important to them to find a support team that was close-by in case onsite work was necessary. While their previous IT person was doing his or her best to meet the company's needs, their staff really needed a group of experts with many years of experience to help their company meet industry standards.
Not only had this company outgrown its IT support, but also its workspace. This recruiting company needed some guidance on the type of space and amenities they should be looking for in order to meet their expanding technical needs.
Stratosphere Networks Solution
Stratosphere was able to provide its new client with the best possible service at a low flat-rate plan, improving response and resolution time, and setting each ticket as a high priority. Although this decreased the need for onsite service, our local and highly skilled field technicians are at the company's disposal should a serious issue arise.
As a part of standard practice, Stratosphere also updated the company's products and equipment and organized remote capabilities for their increasing number of employees. This client is also enjoying the benefits of Stratosphere's proactive monitoring system. We actively monitor their IT and telephony systems so that they can focus on monitoring their own day-to-day operations.
Stratosphere also helped them to identify and design a new space that would suit thier company's needs perfectly. We helped plan their heating, power, data closet, wiring and more!
Stratosphere also implemented applications such as Maxhire and PABXSoft, further enhancing this investment company's communication techniques and taking their business to the next level.
Since the Stratosphere Networks partnership, company executives now have peace of mind their IT is always functioning and they will no longer experience daily interruptions to their schedules. The following are some of the services we performed for them:
- Remote 24/7/365 monitoring with standard business coverage and response
- Annual technology plan reviews and disaster recovery planning
- Voice and data provider interface to open and oversee trouble tickets
- Management of assets, cases and licenses
- Implemented new IP telephony phone system allowing remote job sites to communicate more efficiently