IT Support Coverage Plan
Comprehensive managed IT security services (including threat management and firewall management).
Company Background
The client is a nationwide mail order pharmacy and fulfillment company.
Business Challenge
The pharmacy needed to achieve compliance with healthcare regulations like the Health Information Technology for Economic and Clinical Health (HITECH) Act. They also lacked on-site IT support.
Stratosphere Networks Solution
Stratosphere provided the client with comprehensive and reliable managed IT services and support to ensure security and compliance. These solutions include threat management (which encompasses Web and log management) and firewall management (which involves proactive monitoring, remote/onsite support, and port management). In addition to managed IT security services, the Stratosphere team administers ongoing control audits and regular IT device updates, serving as a business associate/advocate for the pharmacy.
On top of those IT services and solutions, Stratosphere also obtained the client's primary and secondary Internet connections from diverse carriers and consulted with them about and obtained their cloud unified communications solution. Finally, the solutions the client received included a platform that allows for call tracking, call attribution, and other insights related to voice channel analytics.
Benefits
Stratosphere's support, services, and solutions have benefited the pharmacy in numerous ways. Here are some of the services and advantages we've provided for them:
- Compliance with healthcare regulations
- Remote 24/7/365 proactive monitoring
- Managed security detection and response (MDR)
- Centralized management of IT infrastructure
- Reduced risk of data breaches and protection from cybersecurity threats with managed IT services
- Access to call analytics that allow for more effective customer service