IT Support Coverage Plan
Comprehensive onsite and remote support with 24x7x365 proactive monitoring
This company provides high-end electrical installations throughout the Midwest, specializing in the industry's most demanding projects-medical facilities, data centers and networks-while continuously expanding their reach. They are sought out by top firms to work on state-of-the-art health care facilities around the Chicagoland area and the Midwest.
Clients rely on this company for their quick communication, advanced knowledge of the industry and efficient installation process, which means an unreliable communication network can become a major hindrance to their day-to-day operations.
With no proactive monitoring in place, the company's controller would be woken up several times a month in the middle of the night to restart the servers.
This company was paying their previous managed service provider an unnecessarily high amount of money for unreliable service. Additionally, they were using nearly a half dozen different IT providers. Some would take days depending on the severity of the problem. Because of unresponsive service from each of these IT providers, they had to start using internal resources for their IT maintenance. Issues such as printers jamming and applications running slow would take those employees away from their own day-to-day responsibilities.
Stratosphere Networks Solution
Stratosphere Networks was able to bundle the features of all the providers into one lump package. During the client's onboarding, our IT staff noticed that their corporate domain and servers structure wasn't set up appropriately as well as uncovered that backups haven't been taking place. The Stratosphere team migrated servers, implemented a backup solution and installed a new Avaya phone system as their previous one was old and maxed out. Stratosphere Networks was brought on board to proactively monitor the company's server and network 24/7/365, as well as provide system alerts and quick maintenance.
Since the Stratosphere Networks partnership, company executives now have peace of mind their IT is always functioning and they will no longer experience daily interruptions to their schedules. The following are some of the services we performed for them:
- Remote 24/7/365 monitoring with standard business coverage and response
- Annual technology plan reviews and disaster recovery planning
- Voice and data provider interface to open and oversee trouble tickets
- Management of assets, cases and licenses
- Implemented new IP telephony phone system allowing remote job sites to communicate more efficiently