IT Support Coverage Plan
Comprehensive onsite and remote support with 24x7x365 proactive monitoring
Located in Evanston, IL, this real estate firm focuses on investment, development and management of office, retail, residential and land projects markets throughout the United States. Since its inception in 1993, they have developed several award-winning retail, office and mixed-use commercial projects. In order to effectively communicate with existing and potential clients, this company requires a dependable and proactive support of both their IT and telephone systems.
This company's previous IT provider charged hefty sums for service that was far from best-inclass. They often experienced poor response time and slow internet. The equipment and systems their provider had given them were outdated and did not allow its employees to work remotely. In an increasingly virtual business world, this impairment was a significant hinderance to their progress.
Their provider was also unable to provide important services such as proactive monitoring and onsite support. As this real estate company grew, their need for a provider that offered telephony support in addition to IT support became obvious.
Furthermore, with an increasing number of employees and system complexities, they needed to find a local company that could provide onsite support when necessary.
"With our growing number of employees, we were having trouble managing our changing communication needs. stratosphere was able to customize our support and grow with us."
Stratosphere Networks Solution
Stratosphere Networks was able to provide its new real estate client with the best possible service at a low flat-rate plan, improving response and resolution time. Although this decreased the need for onsite service, Stratosphere's local and highly skilled field technicians are at the company's disposal should a serious issue arise. As a part of standard practice, Stratosphere also updated the company's products and equipment and organized remote capabilities for their increasing number of employees. With these updates came the installation of Avaya IP Office, a business telephone system that focuses on employee collaboration and mobility.
Stratosphere also implemented applications such as Google Earth and Sage Act Pro!, further enhancing this real estate company's communication techniques and taking their business to the next level.
Since the Stratosphere Networks partnership, company executives now have peace of mind their IT is always functioning and they will no longer experience daily interruptions to their schedules. The following are some of the services we performed for them:
- Remote 24/7/365 monitoring with standard business coverage and response
- Annual technology plan reviews and disaster recovery planning
- Voice and data provider interface to open and oversee trouble tickets
- Management of assets, cases and licenses
- Implemented new IP telephony phone system allowing remote job sites to communicate more efficiently