Stratosphere Networks' network operations center provides a full team of experts and certified engineers who work together for an efficient resolution. Level 1, 2 and 3 engineers are strategically seated together enabling them to collaborate quickly and effectively - unlike other NOCs with engineers seated in separate cubicles, who may take more time resolving issues by escalating tickets and waiting for responses. Our staff works around the clock to ensure your network uptime meets your business objectives and with our complete network monitoring solutions we can provide onsite and/or remote services.
- In-house live help desk - immediate response
- Advanced automation - streamlined remediation process
- Proactive 24/7/365 monitoring - alerts while you sleep
- Collaboration - Level 1, 2 and 3 working together as a team for efficient resolution
- SLA - guaranteed (onsite) response times as quickly as 4 hours
We work with your business to build a comprehensive support agreement to provide your organization with core infrastructure emergency response services and desktop support for day to day IT issues.