In a world where hybrid office environments are becoming the norm and customer experience (CX) can make or break a company, many businesses have turned to CCaaS platforms. With high levels of accessibility and flexibility along with omnichannel communication capabilities, cloud contact center solutions ensure agents can deliver exceptional service from any location or device.
This 6-12 Report on CCaaS from AVANT and Stratosphere Networks offers valuable insights into the cloud contact center marketplace to inform enterprise decision-makers. Gain in-depth knowledge of the current CCaaS landscape with information collected from the AVANT engineering team, surveys of customers and trusted advisors, customer assessment data, AVANT analysts, and the AVANT PATHFINDER tool, among other sources.
Key takeaways and topics include the following:
- Global CCaaS sales could exceed $10 billion by 2027.
- Artificial intelligence (AI) is one of the key factors driving CCaaS uptake.
- Efficient contact center operations are vital for companies looking to achieve high customer satisfaction scores.
- Cloud-based contact center solutions eliminate the concerns and costs associated with on-premises hardware.
Download the full report today to learn more and make fully informed purchasing decisions for your business.