Masergy is a business tech solutions company that delivers networking solutions, unified communications and cybersecurity services. Its software-defined platform enables businesses to be more agile while increasing productivity and improving security.
All Masergy clients are assigned a point person that oversees a transition team to implement all Masergy security solutions.
Secure Hybrid Networking
Managed SD-WAN
- Now more than ever, businesses are considering SD-WAN (software-defined wide area network) solutions to maximize bandwidth while simultaneously improving network speed and performance. Many are choosing to go with a managed, hybrid approach to SD-WAN that incorporates WAN technology with software-based solutions.
- Masergy Managed SD-WAN solutions deliver the benefits of a low-latency global network with dynamic app performance, zero-touch provisioning, and built-in analytics and service controls. Adding Masergy Managed SD-WAN to your network enables customizable access options to your business while avoiding the risks of an all-or-nothing solution.
- Hybrid SD-WAN deployments are just as easy as internet-only deployments, as they can be seamlessly integrated with our unique and software-defined virtual private network (SD-VPN) solutions.
- Masergy SD-WAN
- Access Agnostic
- Information Security
- WAN Optimization
- WAN Interoperability
- Masergy SD-WAN
Managed SD-WAN Features
- Zero-Touch Provisioning
- Private and Public Access
- App Performance Visibility
- Secure Internet Offload
- Application-Based Routing
- Dynamic Path Control
- Integrated Router
- Integrated Firewall with Unified Threat Management
- WAN Optimization
Managed SD-VPN
- Deploy an unlimited number of VPNs with tons of flexibility and control.
- Features:
- Seamlessly integrated with SD-WAN
- Unlimited VPNs over a single dedicated private access connection.
- 6 levels of guaranteed QoS
- Multicast included
- IPv6 dual stack support including NAT
- Multiple Virtual Routing and Forwarding (VRF)
- Border Gateway Protocol (BGP) dynamic routing
- Bidirectional Forwarding Detection (BFD) support
- QoS and bandwidth changes via web portal or mobile app
- Industry Leading SLAs
- Layer 2 point to multipoint
- VLAN extension available globally
- Can emulate private line
- Routing protocol independent
- Supports native EIGRP without redistribution
- QoS and Bandwidth changes via web portal or mobile app
- Our QoS enabled, publicly routable VPN
- Fully managed design, implementation and support
Network Function Virtualization
Three Deployment Models
| Virtual f(n) | Cloud f(n) | Premise f(n) | |
| Type of Service | Fully Managed | Fully Managed | Fully Managed |
| Deployment Model | Premise Virtualized | Cloud Virtualized | Premise Hardware |
| Bandwidth Supported | Up to 100 Mbps | Up to 1Gbps | Up to 10Gbps |
| Global Availability | Yes | Yes | Yes |
Direct Cloud Connect
- Businesses get secure private access to industry leading cloud service providers like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform and IBM Blue Mix. Masergy can do this through integrating its software-defined platform with leading CSPs – making it easy to establish direct connections whenever and wherever.
- Featured Partners
- Amazon Web Services
- Microsoft Azure
- IBM Bluemix
- Google Cloud Platform
- Featured Partners
Analytics & Service Control
- Software-defined network control
- Masergy's Intelligent Service Control (ISC) provides access to Masergy services in real-time, giving users the ability to modify network bandwidth, SD-VPN's, virtual network functions and SD-WAN locations – all of which can be done without calling a network provider.
- Flexibility for enterprises
- Masergy's ISC allows users to set bandwidth thresholds for specific business applications – ensuring that employee connectivity needs are met.
- Real-time network and application analysis
- Track your business network traffic and application performance by application, port, protocol, IP address and more – all of which can be delivered from the cloud.
Global Cloud Communications
Global UCaas
- Unified communication from anywhere in the world with features necessary for efficient business communications.
- Conferencing
- Instant messaging (IM)
- Video calling
- Other Features:
- UCaaS, SIP trunking, or hybrid delivery models in all countries (subject to regulation).
- Global PSTN (public switched telephone network) replacement and on-net localization.
- Leverage any broadband connection or Masergy's high-performance network.
- Advanced UCaaS and SIP trunking capabilities.
- Global porting for existing number.
- Ability to provide new numbers.
- Hard phones, softphones, and mobile apps with seamless handoff.
Intelligent SIP (Session Initiation Protocol) Trunking
- SIP trunking has grown to become one of the most popular methods of setting up voice communications over the internet. Using a SIP protocol allows telecom service providers (VoIP) to be seamlessly connected with legacy PBXs to Masergy's UCaas Platform.
- Key Benefits
- Connects legacy voice hardware
- Lowers overall TCO (total cost of ownership)
- Optimizes business communications
- Guaranteed hardware support and a lifetime warranty
- Physical, route and DID (direct inward dialing) failover
- Provides a migration path from premise-based hardware to a cloud communications service
Cloud Contact Center
Traditional on premise contact center systems have their limitations and with a contact center that was built for the cloud, businesses can significantly reduce TCO (total cost of ownership) with advanced calling features that provide the level of visibility and control that your business needs to thrive.
Masergy Cloud Contact Center features:
- Real-time dashboards
- Interactive analytics
- Predictive analytics
- Customer engagement tracking
- Track customer interaction records
- Agent activity records
- Intelligent call routing
- Built-in disaster recovery
- Comprehensive multi-tenant management
- Easy system integration
- Open CTI Integration
- Agent screen pop, call control, click to call
- Build/administer
- Agents, teams, sites
- Toll-free numbers
- Queues
- Roles
- Hours of operation
- Manage
- IVR call flow
- Routing rules
- Reporting
- Recording
- Monitoring
UCaas Analyst
Masergy's UCaaS Analyst provides performance metrics for UCaaS customers through UC endpoint monitoring as well as real-time visualized data and service management.
- Analyst features:
- End-to-end UC performance visibility across WAN infrastructure
- Unlimited monitoring of endpoints for all subscribed users and services
- Manage, filter and analyze data into actionable insights from a unified dashboard
- Real-time management of critical Masergy UCaaS services
- Consistent user experience anywhere in the world
Managed Security
Masergy's Managed Security solutions offer comprehensive detection and response services that meets the needs of your business and your budget.
- Key features
- Unified enterprise security
- A fully-managed suite of security services that can be deployed standalone or fully integrated with your existing technology.
- Security operations
- Get 24/7 network monitoring from Masergy's staff of certified security experts.
- Professional services
- Corporate security
- Secure your business's assets from premise to cloud with a comprehensive audit of your infrastructure.
- Compliance testing
- HIPAA, PCI, SOX, etc.
- Penetration testing
- Identify potential weaknesses in your IT security.
- Risk management
- Analyze your business's security operations.
- Corporate security
- Unified enterprise security
A technology advisory firm like Stratosphere Networks that partners with major ISPs and IT vendors can give you an unbiased opinion on the cybersecurity options that are best suited for your business and budget. Additionally, if you go through an MSP for cybersecurity and other IT solutions, rather than working directly with the carrier, you can gain access to a higher level of customer support and rely on a single vendor for all of your account management needs, even if you have multiple locations that use different carriers.
If you'd like to learn more and find the best cybersecurity solutions and tools for your business, don't hesitate to contact our expert team today by calling 877-599-3999 or emailing us sales@stratospherenetworks.com.