Max Hester

Max Hester

Max Hester is an associate director of client transformation at Stratosphere Networks. He holds an associate's degree from Oakton Community College as well as various technical certifications from Apple, VMWare, Microsoft, ITIL and Cisco Meraki.

Max started his career at Crate and Barrel working in their MIS operations department before transitioning to their help desk part time. He went on to work for Valcom, as a contractor for Grainger working in their Tier 1 desktop support group. In that role, he spearheaded an effort to update documentation for the entire help desk group.

Following his time with Valcom, Max obtained a position in the administration center for Elmhurst Community Unit School District 205. He supported 8 EC-21 buildings as their lead technical resource, in addition to working closely with the student services team and supporting the complex needs of the district's assistive technology. Additionally, he served as part of a team that implemented overhead LCD projectors in all district classrooms and increased customer satisfaction for the district IT department as a whole. With his help, his team was able to obtain the highest level of customer satisfaction in the district's history of providing in-house IT support.

Max got his start at Stratosphere Networks as a hybrid service desk technician, quickly establishing himself as the lead on-site resource for the company's entire managed services base. Before obtaining his current position, he also served as a senior systems engineer and technical account manager.

His accomplishments over the years include graduating from Crain's Leadership Academy and membership in the Apple Consultants Network, in addition to numerous corporate and support awards.

Commitment to Leadership

Crain's Leadership Academy

Crain's Leadership Academy 2017

ITIL v3 Foundations Certified

ITIL v3 Foundations Certified

Microsoft 365 Certified: Teams Administrator Associate

Microsoft 365 Certified: Teams Administrator Associate

Microsoft Certified Professional

Microsoft Certified Professional

Certified Meraki Networking Associate

Certified Meraki Networking Associate

Apple Certified Support Professional

Apple Certified Support Professional

VMWare Sales Professional

VMWare Sales Professional

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