For the average corporate user, desktop support is an amenity that is often expected as part of the job. When something goes wrong with a piece of computer hardware or software, there's a knowledgeable technician on call to diagnose and correct the issue. Many small to medium sized businesses may not have the luxury of having a large or dedicated IT team with a desktop support specialist in place. For organizations that need day-to-day desktop support services, our desktop support programs are at your service.Stratosphere Networks Desktop Support Services
As your organization grows, it will more than likely run into complex IT challenges and obstacles that require the assistance of a trained specialist. With our network operations center (NOC) fully staffed with certified IT experts, the Stratosphere Networks team can help resolve issues, including wiring and equipment failures. Our techs can also diagnose and resolve network connectivity problems and help with product updates. Our trained and certified staff can help your business with basic moves, adds, changes and troubleshooting common everyday issues such as:
- Spam installation removal
- New user set up
- And more...
For organizations without a dedicated IT department, or looking to supplement their existing IT department, remote desktop support can help you save time and increase employee productivity. In addition, our desktop support services can also benefit your remote employees who do a majority of their work on the road.
Stratosphere Networks' desktop support specialists can help troubleshoot and resolve computer software and hardware issues on a variety of operating systems including Windows®, Macintosh® and Linux®. Our specialists are certified in a variety of software applications and can help your organization operate more effectively, provide better customer service and increase productivity.
Our packages are based on coverage options, required response time and bundled hours. For organizations that have a staffed IT professional: Stratosphere can serve as an extension of your organization and the in-house IT support that you are missing. We can serve as your full-time IT provider, taking the burden of IT management off your shoulders and helping you to operate more efficiently.