FAQs

Here are the answers to some of the most common questions prospective clients ask us. If you'd like more information or have a question that isn't listed here, don't hesitate to contact us by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

What organizations should utilize Stratosphere Networks?

Any organization that invests a considerable amount of time and effort in IT could gain the ability to focus more on core competencies, production, and driving revenue to their business by partnering with us. With technology constantly evolving, most companies could benefit from working with an IT support and solutions provider like Stratosphere. Clients who want an exceptional technology partner to collaborate and create a road map for the future should consider us.

Additionally, we'e a very nimble company with clients across all industries. Our tech experts come from all walks of life and have experience in a wide range of fields. We currently have clients in spaces including automotive, healthcare, legal, manufacturing, and more. If you feel your current IT support provider isn't proactive enough and fails to keep you up to speed on the latest support and security technologies, you should definitely talk to us.

What if our network is already working fine?

If you're confident your network is working fine, that's great. However, it's important to consider how strong your network actually is and how it might affect your business if it went down. How reliable is the team you currently work with, and are you leveraging cutting edge technology to monitor and maintain your network?

Your network might be performing all of the necessary tasks to keep your business running, but there are still plenty of ways our team can provide direction and recommend improvements. One of the things we can bring to the table is a network audit, which can help bring value to your business by highlighting inconsistencies and issues. Additionally, we offer security solutions that not only detect and respond to threats to your network but prevent them from gaining access in the first place.

Furthermore, even if your network functions fine at this moment, remember that technology evolves rapidly. We can help you plan ahead, anticipate upcoming IT trends, and maintain an advantage over your competition.

What does a typical plan cost?

Because we customize each plan to our client's unique needs, there is no one-size-fits-all offering. We'll work with you to put together a plan based on factors such as the size of your organization and your business environment. It also depends on the level of involvement you want from our team. Stratosphere offers various solutions and services. We might end up just managing your servers for a few hundred dollars, or we might provide all-inclusive comprehensive IT support, which comes at a higher price. We also have a menu of a la carte options that could factor into your final monthly price.

Why should my business choose flat rate IT versus time and materials IT support services?

Businesses that still lean on outsourced IT firms that provide time and material services face a hefty price when you look at the costs and level of service over time. A service level agreement (SLA) is provided when you utilize a monthly MSP plan, which gives your business a guarantee that you will be serviced within a certain time period and with specific response times.

On the other hand, time and material IT support is a best effort situation. They will get back to you when they can, or you can pay two to three times as much for your service call. Businesses that leverage time and material support often struggle to reduce outage or maintenance related network issues because the root cause or problem never gets truly fixed.

Eliminate the smoke and mirrors with flat rate IT support. You won't get billed every time IT professionals touch your network, and it's in the best interest of the managed IT service provider to identify root causes and permanently resolve issues. Overall, there's more value built into a monthly IT support agreement.

I'm not ready for cloud computing. Are you going to push us in that direction?

Absolutely not. Although the cloud can offer advantages in many cases, recommending it requires a deep understanding of your organization's needs, as well as the current and future state of your network. First, we'll analyze your environment and take inventory of your assets and day-to-day activities before advising you on solutions that might benefit your company. After we successfully on-board, strategic business reviews with our consultants and your technical account leads will give us the opportunity to determine whether or not the cloud computing discussion is appropriate or not.

Once we have a thorough understanding of your business needs, we can help determine the correct solution for you. If we don't feel migrating to the cloud is the best direction for your organization, we will not lead you down that path.

What if we already have an internal technical support staff?

We actually have plans and packages designed specifically for organizations that already have on-site IT staff. In fact, many of our clients already have in-house IT teams. Whether your IT staff prefers to handle higher level support (e.g. servers, routers, firewalls, and so on) or lower level help desk tasks, we're flexible enough to adapt to your environment where you need us. We can provide overlay and ancillary support, and it's common for our clients to leverage our team for CIO services, help desk tasks, and other things their IT staff members either don't want to focus on or don't have the resources to tackle.

Overall, our aim is to support your organization where we're needed and work with your IT team to add value as an exceptional technology partner for your company.

Contact Us

Send Message

Testimonials

Testimonial Quote
Testimonial Quote
Testimonial Quote

Case Studies

Testimonial Quote
Testimonial Quote
Testimonial Quote
Crain's Best Places to Work for Millennials Tech Top Ten MSP Mentor MSP Partners
Stratosphere Networks, LLC, Data Communications Equipment & Systems, Evanston, IL