Organizations that have an IT professional on staff to handle day-to-day desktop support request Stratosphere Networks' proactive monitoring and maintenance support packages. When your business operates with business-critical applications that IT professionals do not typically see, we can provide emergency response before an issue arises with while-you-sleep alerts.
Stratosphere is prepared to work as the support group for any size business, for any industry. Staffed around the clock, we can quickly address critical infrastructure needs, including server malfunction, routing and switching issues, core backups and recovery, and major business application failure. Our professional IT staff will monitor your system to find and solve your IT issues before your end users even notice there is a problem.What is Proactive Monitoring?
With proactive monitoring, every single activity that happens on your device, network or application is monitored to help improve and maintain performance and uptime around the clock. In addition to ensuring the quality and safety of your network on our end, we also provide your IT staff with quantitative information and analytics about the performance of your system so that they can make better informed decisions on your end.
Our proactive monitoring services allow your IT department to address potential network and system vulnerabilities before they occur, without cutting into the productivity of your workforce. We provide Monitoring as a Service (MaaS) to proactively monitor your system and identify potential areas of risk 24 hours a day, 7 days a week, every day of the year.Stratosphere Networks MaaS Advanced Edition
Stratosphere Networks offers Monitoring as a Service (MaaS) to assist in-house IT professionals in providing more proactive support. Our MaaS services provide a number of features that can benefit organizations of all sizes. These features include:
- Access to web portal, applications and real-time reports for drill down statistics of important infrastructure information.
- Access to our Network Traffic Module, a network congestion tool that helps your team inspect your entire IT infrastructure and view bandwidth performance to pinpoint elusive traffic issues.
- Client SNMP (Simple Network Management Protocol), Netflow and our monitoring tools help capture critical network information so your team can make more informed IT decisions.
- Optional access to our Telephony Module that is compatible with Avaya IP Office, Avaya Aura and Shoretel PBX Systems. Our enhanced systems provide insight into call detail records and MOS(Mean Opinion Score) as well as access to IP phones that are registered to the call server.
Our proactive monitoring services help you manage your organization's network, computer systems, and IT security infrastructure. We work alongside your organization to ensure reduced costs, improve resources, and mitigate risks associated with your IT environment. At Stratosphere Networks, we work with you to make sure of your IT functions properly and at its highest potential.
Find out how Stratosphere helped an electrical contractor get back up and running fast after a critical server became unreachable.Read Case Study